Community College of Philadelphia Looking for Director, Single Stop and Student Care Network Full Time

Community College of Philadelphia

General Description
Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

The Director, Single Stop and Student Care Network is responsible for the management and coordination of the Single Stop program and services, and student care initiatives for students. This position assists students in gaining access to free comprehensive social, legal, financial, and student care services. The Director provides leadership and coordination of Single Stop services and activities, ensuring effective outreach to potential participants and referring qualified participants to external service providers. This position collaborates with other departments in the College to address fund distribution for basic needs and textbooks. The Director provides oversight and direction to direct reports.

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Specific Responsibilities

• Manage the day-to-day operations of Single Stop services through a combination of direct service and program coordination.

• Manage and coordinate the integration of Single Stop partnering service providers and the flow of participants into holistic service provision.

• Collaborate with internal and external partners to identify student care opportunities for students such as health, food, and housing referrals.

• Work closely with Accounting, Financial Aid, Student Tuition Services and Institutional Advancement to manage Emergency Funds, and other assistance programs.

• Possess knowledge of grant writing, reporting, and collaboration on new funding initiatives.

• Plan, implement and evaluate evidence-based student care promotion programming, initiatives and awareness campaigns.

• Identify and coordinate annual tax preparation initiative for students.

• Collaborate in the development of marketing and communication pieces centered around student care promotion, including websites, print and social media.

• Provide supervision and training to staff and volunteers for Single Stop program and student care initiatives.

• Develop and implement marketing and outreach strategies to affiliate programs and potential student participants; participate in outreach events.

• Collaborate with campus offices in the design of marketing materials to publicize programs .

• Serve as the point of contact for students, internal constituents and external service partners on issues related to Single Stop services.

• Collaborate with other constituents as needed to meet program objectives. ? Implement usage of customized intake and software for the program.

• Conduct and oversee intake and assessment for Single Stop participants; facilitate referrals to partnering service providers.

• Assist participants in the application process for benefits from local, state and federal agencies.

• Ensure that follow-up with both participants and partnering agencies occurs regarding referrals and outcomes.

• Maintain and ensure proper documentation of all participant data including participant contact, referrals and outcomes is entered into the software provided by Single Stop in an accurate and timely manner.

• Monitor and coordinate scheduling of client appointments with legal and financial counselors.

• Collect and evaluate data, prepare reports and provide consistent feedback concerning Single Stop and student care services and activities.

• Provide data for annual impact reports.

• Assist in program research, development and assessment; participate in ongoing trainings, typically on-site, and contribute to peer learning systems.

• Monitor budget and ensure accuracy of budget reports.

• Create and maintain updated content for the Single Stop web pages and social media sites.

• Deliver quality customer service to both internal and external constituents in a professional helpful and courteous manner.

• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic background.

• Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records, as well as maintain the confidentiality of other documents on behalf of the work area and the College.

• Adhere to HIPAA guidelines for the release and sharing of medical information.

• Manage all aspects of a campus-wide food pantry initiative.

• Chair the Student Care & Advocacy Team, a cross-unit team comprised of individuals and departments dedicated to support our students in crisis.

• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.

• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree required. All degrees must be from a regionally accredited institution of higher learning.

• Three (3) years direct experience working in an education or social service environment along with experience working with at-risk populations required.

• Demonstrated work experience and proficiency in effective program planning and implementation for at-risk populations required.

• Strong leadership and management skills with demonstrated ability to collaborate purposefully and effectively with faculty, staff, students and other constituencies in positive and inclusive ways required.

• Ability to meet complex goals for contract compliance required.

• Proficiency with Microsoft Office applications including Word, PowerPoint and Excel required.

• Strong organizational, time management and communication skills, both verbal and written, required.

• Demonstrated ability to work effectively in a team environment, both as a team leader and participant, required.

• Demonstrated ability to plan, budget, allocate and manage resources required.

• Commitment to a student success agenda required.

• Ability to manage multiple priorities required.

• Ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required.

Preferred Qualifications
• Master’s degree in social service, counseling or related field preferred.

• Experience working with a large client population strongly preferred.

Work Location
Main Campus

Benefits
“Success Starts Here” is our message to the Philadelphia community – and at Community College of Philadelphia, we recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.

Our benefits include:

• 100% College-paid medical, dental and prescription drug for employees and all of their eligible family members
• College-paid life and disability insurance
• College closes for Winter Break the week between Christmas and New Years and for a week in March for Spring Break
• College operates on a 4-day work week during the summer months (off on Fridays)
• Most employees work from home one day each week
• Tuition remission (for classes at the College)
• Forgivable tuition loan (for classes at any accredited academic institution)
• 403(b) retirement plan with 10% College contribution
• Health care and dependent care flexible spending accounts
• Paid vacation plus holiday and personal time off

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Community College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Special Instructions to Applicants
Interested persons should complete an online application.

• Cover letter of interest and CV/resume REQUIRED .
• Name and contact information for three (3) references REQUIRED .
• Employment offers are contingent upon successful completion of background checks in accordance with the Pennsylvania Child Protective Services Law.
• Must be legally eligible to work in the U.S. Community College of Philadelphia is an affirmative action, equal opportunity and equal access employer.

Salary Grade or Rank
IV

Salary Range
Salary commensurate with relevant work experience

Job Posting Open Date
11/27/2019

Type of Position
Administrator

Employment Status
Full-Time
Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

PI227407766