Operations Assistant
Job ID: 264292
Location: Columbus State University
Full/Part Time: Full Time
Regular/Temporary: Regular
About Us
Founded in 1958, Columbus State University, with an enrollment of nearly 8,000, is part of the University System of Georgia. CSU offers more than 70 programs at the undergraduate and graduate levels and is ranked among the top public regional universities in the South by U.S. News & World Report. Columbus, located 100 miles southwest of Atlanta and the second-largest city in Georgia, is recognized as a vibrant and contemporary cultural community – https://visitcolumbusga.com.
Columbus State University has a nationally recognized track record of partnership and outreach through efforts such as the Cunningham Center for Leadership Development, Coca-Cola Space Science Center, Oxbow Meadows Environmental Learning Center, and its own residence the Spencer House in Oxford, England. The University has two primary campus locations in Columbus, Georgia: the original campus on 150 acres in midtown Columbus and a beautiful campus in historic downtown Columbus overlooking the Chattahoochee River. The Columbus region, with more than 350,000 residents, is home to world-class enterprises such as Aflac, Synovus, W.C. Bradley Company, TSYS and Ft. Moore, the U.S. Army’s Maneuver Center of Excellence headquarters. For additional information about the University visit our website at www.ColumbusState.edu” rel=”no-follow”>http://www.ColumbusState.edu> .
Job Summary
The Operations Assistant will process and oversee work order scheduling for special projects, moves, and maintenance repair requests on both campuses and outlying properties. This position also serves as a quality control touchpoint by conducting utilization and maintenance audits, service completion inspections, compiling reports, and assisting with day-to-day office operations.
Responsibilities
Significant Duties and Responsibilities include: Works with the scheduling staff to accurately assign special projects, moves, and maintenance repair requests and work orders promptly.; Serves as a front-line representative for the department, answering all calls and queries expeditiously.; Assists with regular utilization studies of services by preparing data collection forms and analyzing data to determine peak usage and average usage times.; Ensures the accuracy of work schedules compared with time off requests and other absences.; Works with individuals to resolve disputes/problems and investigates complaints as needed.; Inspects service completion through forms, random audits, and other means fitting the type of service.; Assists with day-to-day office operations such as ordering supplies, conducting minor equipment inventories, and organizing data.; Other duties may be assigned
Required Qualifications
Minimum Education and Experience include: High school diploma or equivalent.; Minimum of three (3) years of experience in a customer service field.; Must possess a valid driver’s license.
Preferred Qualifications
Preferred Education and Experience include: Previous office operations experience is a plus.; Experience scheduling and/or assigning work orders, repair requests, and/or staff is preferred.
Proposed Salary
The annual salary range for this position is $34,868 – $37,852 and includes full benefits.
Knowledge, Skills, & Abilities
Knowledge, Skills, and Abilities include: Verbal and written communication and interpersonal and organizational skills in a rapidly changing environment.; Ability to prioritize under pressure and exercise initiative, judgment, and problem-solving skills to complete work, take responsibility, and make decisions based on solid analysis and interpretation.; Relate and work effectively with university employees, faculty, students, and the public in a collegial, cooperative, and respectful manner.; Working knowledge of word processing, database, spreadsheet, presentation, email, and electronic calendar software (i.e., MS Word, Access, Excel, PowerPoint, and MS Outlook).; Requires the ability to respond to common inquiries or complaints from internal and external customers.
Contact Information
If you have any questions, please contact the Human Resources Office at 706-507-8920 or e-mail to [email protected].
Equal Employment Opportunity
It is the policy of Columbus State University to recruit, hire, train, promote, and educate persons without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.
Special Applicant Instructions
All applications and required documents must be submitted using Columbus State University’s online employment site and a complete packet must be submitted for full consideration.
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