Colorado State University Global Looking for Course Material Operations Coordinator Full Time

JOB SUMMARY

This is a hands-on, multi-tasking, fast-paced, and detail-oriented position that supports all aspects of curriculum operations with a primary function of online course material operations. This position is responsible for the day to day management of course materials and their vendor relationship at the university. The Coordinator will work with vendors, instructional design, and student facing departments on a term and trimester basis to prepare and organize course materials, communication, pricing, and course fees. As needed, this role will also act as a tier 2-3 instructional technologist, troubleshooting course material issues, and provide online course issue resolution. ***Please note this position requires 2-3 days per week in our office in Aurora, Colorado. ***

OUR MISSION & VALUES

Colorado State University Global is committed to advancing student academic and professional success in a global society, by providing access to dynamic education characterized by excellence, innovative delivery technologies, industry relevance, and strong stakeholder engagement. We continue to thrive and drive our mission forward because we are:

Growth-Minded – We continually learn, seek opportunities for growth, and believe we can do better with effort and persistence.

Dedicated – We provide exceptional service and support to our stakeholders to drive the mission of the university.

Tenacious: We are accountable for getting the job done right, acting thoughtfully and taking responsibility for our commitments and actions, and we thrive on achieving results.

Agile – We are flexible in our thinking, focus on solutions, innovative problem-solving, and overcoming obstacles.

Engaged – We collaborate, communicate, and motivate one another to achieve excellence.

Champions of Integrity – We act ethically, honestly, and respectfully to be trustworthy and reliable towards all stakeholders.

ESSENTIAL DUTIES & RESPONSIBILITIES

Course Material Operations

• Manage external bookstore and other vendor relationship(s) for materials needed for student learning.
• Coordinate with vendors on a term and trimester basis to launch course material prior to each term start.
• Coordinate and maintain an up-to-date eBooks list for all courses.
• Organize communications on changes and updates.
• Work directly with Student Accounts to make sure book and course fees are accurate.
• Resolve student/faculty issues and support tickets related to course material, booklists, and vendor-related issues.
• Collaborate with Student Accounts to ensure course material can be purchased using Title IV funds (voucher, inclusive access, etc.).
• Respond within 24-48 business hours to student facing tickets and course related ebooks, textbook issues.
• Responsible for coordinating with the Program Directors for expiring books notification.
• Minimize book inventory from contracted vendors as applicable
• Open Education Resource management
• Communicate with Program Directors about updated textbook editions.

Instructional Technologist Support

• Serves as support for tier 2-3 LMS and Course Support.
• Primary point-of-contact for course support tickets as available. Works collaboratively to ensure all online course resources are properly set-up and available.
• Supports the development, implementation, testing and evaluation of new features and tools that integrate with the LMS, working with vendors, program directors, and instructional design staff as needed. This includes building-level apps, and LTI configurations.
• Assists with and/or creates help resources for students, faculty, and staff including instructional videos, how-to guides, and FAQs related to the usage of instructional technology and documents external learning tools in a central repository.
• In coordination with the LMS Administrator, create staff accounts and participate in the management of permissions and roles for staff and faculty within the LMS, CMS, and other instructional technology.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated ability to work in content management, learning management, and student information systems
• Proven effective project management with emphasis on prioritization and implementation of projects.
• Proven ability to function in a self-directed environment
• Demonstrated ability to take a leadership role in troubleshooting and resolving technology issues and situations
• Effective in customer service to resolve questions and issues for internal and external customers.
• Proficient in training others and in developing training materials.
• Excellent interpersonal, verbal and written communication and team-building skills.
• Reading Comprehension
• Written & Oral Communication
• Critical Thinking
• Problem-solving
• Judgment and Decision Making
• Data Analysis and Reporting
• System Analysis

QUALIFICATIONS: EDUCATION & EXPERIENCE

• Bachelor’s degree in education, instructional design, instructional technology, education technology or related field.
• Three to five (3-5) years of relevant experience
• Two (2) years equivalent relevant work experience in higher education.
• Demonstrated knowledge of administrative functions and system settings in a learning management system.
• Demonstrated knowledge of integrated tools such as McGraw-Hill Connect and Pearson Access.
• Proven ability to efficiently prioritize efforts in a busy work environment.

TRAVEL REQUIREMENTS

● *** This position requires 2-3 days per week in our office in Aurora, Colorado. ***

PHYSICAL DEMANDS

● While performing the duties of this job, the employee is frequently required to stand, walk, use hands to touch, handle or feel, and talk or hear.

● The employee is occasionally required to sit, reach with hands and arms.

● Ability to spend long durations of the workday in front of a computer monitor.

● Specific vision abilities required by this job include close vision and ability to adjust focus.

● The employee must occasionally lift and/or move up to 15 pounds.

TOTAL COMPENSATION

CSU Global offers employer contributions to medical, dental, group life, AD&D coverage, Wellness benefit and training & development opportunities. Additional employee-paid benefits are available for vision, FSA/HSA, voluntary life, and voluntary AD&D coverage, critical illness and accident insurance. CSU Global also offers a 401a retirement account with a generous employer match, 100% tuition assistance for CSU Global programs (Bachelor’s and Master’s degrees), paid sick time, paid vacation time, and 10 holidays per year. CSU Global employees are state employees and have access to the Colorado State Employee Assistance Program (C-SEAP) resources. Discounted pet insurance is also available.

Salary: $53,000 – $60,000 annually