Colonial Group, Inc Hiring for Customer Service Representative Job at Savannah, GA Full Time

Colonial Oil, Inc. (COI) is one of the largest independent oil companies in the Southeast and has been serving the region since 1921. With strategic ocean terminals in Savannah, GA; Charleston, SC; and Jacksonville, FL; as well as numerous terminals along the Colonial and Plantation Pipeline, COI has an extensive network to supply gasoline and diesel fuel to the Southeast.

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The Customer Service Representative I (CSR I) accepts and carries out purchase orders of commodity and specialty chemicals, while communicating with multiple internal departments and external contacts to fulfill requested orders in a timely manner. The CSR I operates in a team-oriented and fast-paced environment where multi-tasking is a must, and the understanding of priorities of the work-load is critical.

JOB EXPECTATIONS/DUTIES

• Communicate directly with customers and suppliers, and carriers via telephone and/or email.
• Receive and/or appropriately direct incoming calls from current/potential customers, carriers, suppliers, etc.
• Process and maintain orders throughout entire progression – from receipt of order to delivery/conclusion, including payment invoicing, maintaining order forms and related order documents.
• Follow up on all customer interactions in a timely manner, and organize workflow and multi-tasking to meet the customers’ timeframes.
• Communicate and coordinate with multiple internal departments (i.e. Sales, Operations, Purchasing, etc).
• Set up new customer accounts, assist with customer verification, and maintain files and databases.
• Operate as administrative support to Sales Team and assist with various inquiries.
• Learn terminology for totes, chemical names, accounts, drums, etc.

QUALIFICATIONS/REQUIREMENTS

• High School Diploma or GED is required.
• College degree is preferred.
• 2 years minimum experience in a Customer Service and Data Entry Role, or equivalent experience is preferred.
• Familiarity with the chemical or transportation industries is preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 20 pounds.

Eligibility Requirements:

Hiring is contingent upon eligibility to work in the U.S.

Colonial Group, Inc. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations

Other details

• Pay Type Hourly
• Min Hiring Rate $16.50
• Max Hiring Rate $18.00