College of Lake County Looking for Manager, Application Development Full Time

Internal Position Title: Manager, Application Development

Posting Number: S02409

Department:: Application Development

Position Type: Staff

Job Family: Professional

Summary:
The Application Development Manager reports directly to the Director of Application Development and manages, enhances, and expands the College of Lake County’s enterprise systems with the primary focus on the College’s support of its ERP suite, and Operational Support of Application Development systems. Additionally, the position will analyze user requirements, evaluate business processes, develop functional design, assist with technical design and implement solutions as needed by the College. The Application Development Manger acts as the ERP subject matter expert (SME), reviewing/analyzing business and technical requirements; validating priorities for requirements; analyzing/implementing process improvements; oversees the solution; assisting in development of test plans quality assurance and User acceptance; preparing workflow documentation; and maintaining clear, timely communications with all interested parties.

Why choose the College of Lake County for your next opportunity? The College of Lake County (CLC) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a four-day work week in the summer (Fridays off!), generous vacation, sick and personal time off and 14 paid holidays each year. CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. CLC achieved a milestone in 2023 with its designation as a Leader College. This national recognition awarded by the Achieving the Dream Network is the result of improved student outcomes through the CLC’s relentless commitment to transformational change and the implementation of innovative practices within the student success model over the past few years. CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows. Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth.

Required Qualifications:

• Masters Degree with three (3) years of experience in an Information Technology role, at least three (3) of which were in a role specific to this discipline

OR

• Bachelors Degree with six (6) years of experience in an Information Technology role, at least four (4) years of which were in a role specific to this discipline

OR

• Associates Degree with ten years of experience in an Information Technology role, at least six (6) years of which were in a role specific to this discipline
• Two (2) years of supervisory experience with direct report employees.
• Proven ability to work effectively and constructively with persons of diverse cultures,
  language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse
  academic, socioeconomic, cultural and ethnic backgrounds of community college students,
  faculty, and staff, including those with disabilities; establish and maintain effective working
  relationships with those contacted in the course of work.
• Fundamental level understanding of the design, maintenance, and administration of relational databases.
• Fundamental level understanding of physical and logical database design in an enterprise database platform.
• Fundamental level understanding of of SQL performance analysis and tuning, log shipping, replication, SQL clustering, scalability and reliability issues, Transact-SQL scripting, SQL Server Integration Services (SSIS/DTS), SQL Server Reporting Services, bulk copy programs (BCP), and Open Database Connectivity (ODBC). Knowledge of performance tuning, backup & recovery methods in DB2 & SQL Server platforms.
• Effective and polished verbal and written communication skills
• Ability to work effectively with a wide range of customers and a focus on diversity, equity, and inclusion
• Committed to keeping up-to-date with the ever-changing technology landscape.
• Reflect a positive, high-energy and professional demeanor
• Demonstrated ability to work well on and improve the performance of a team
• Demonstrated ability to prioritize and deliver according to deadlines while handling multiple tasks, ability to exercise judgment, handle confidential information, and function with minimal supervision
• Demonstrated excellent organizational abilities and attention to detail
• Ability to cogently explain technical concepts and procedures to non-technical users
• Ability to problem-solve, analyze information to make informed decisions and/or recommendations
• Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.
• Ability to work nights and weekends as needed.

Desired Qualifications:

Posting Date: 08/23/2023

Closing Date:

Expected Start Date: 10/23/2023

Special Instructions Summary:

Pay Rate: Salary, benefits, and other terms and conditions of employment are highly competitive and will be commensurate with the candidates background and experience.

Full-Time/Part-Time: Full Time

Location Grayslake

Total Hours Per Week: 40.00+

Work Schedule:
8:00 am – 4:30 pm, Monday – Friday

Software Testing Required: None

Interview Process Requirements: None

EEO Statement:
The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities.

Summary of Essential Functions:
Independently performs all of the following tasks or supervises others in the performance of all of the following tasks:

Operations and Management: 50%

• Run bi-monthly ERP Steering Committee and ERP Support Meetings
• Attend CLC Tech Commission Meeting as needed.
• Attend IT Manager Status meetings as needed.
• Assist with ERP Planning Process.
• Assist with annual budget process.
• Assist with assorted IT Management reporting / duties as received from CIO / CLT
• Expand knowledge of non-ERP technologies supported in department
• Oversee ERP maintenance requests (Requests that take
• Support Team Lead Duties in department
• Accountable for the development and support of ERP, document imaging, collaboration and customer relation management solutions and custom-built solutions at the College.
• Uses the Colleges standard development tools, such as ASP.net and PeopleTools, to create sustainable, maintainable, secure, privacy-sensitive, efficient, and effective solutions.
• Creates solutions that leverage enterprise database solutions through the use of SQL and other standard database interfaces.
• Understands and, as needed, is able to reverse engineer ERP code in order to troubleshoot, customize, and integrate with other solutions in use at the College.
• Creatively collaborates and consults with key users to find effective means to operate the Colleges processes through configuration rather than customization of solutions.
• Creates and manages complex configuration of ERP-related solutions, with a creative ability to address the Colleges unique needs without resorting to customization.
• As needed, is able to build customizations of solutions when configuration does not address the Colleges needs.
• Uses the Colleges preferred scripting and job scheduling solutions to create automations and extracts from solutions that meet the needs of other departments.
• Creates and maintains the strategy, standards, planning, and execution of solutions, including software, updates, patches, and licenses.
• Maintains subject matter expertise in solutions, including the knowledge, skills, and desire to optimize the use of all features of the solutions to maximize their benefit to the College.
• Accountable for the expert installation, configuration, and maintenance of the solution on servers along with images to be installed on desktops.
• Administers user access to the solution or works with Technology Support team to create and maintain access according to the Colleges policies and procedures, creating, changing and deleting user access and accounts per request.
• Monitors, responds to, and mitigates security threats related to solutions in collaboration with the Colleges cybersecurity experts.
• Manages the backup, storage, and restoration of configurations, access, and data related to solutions in accordance with the Colleges policies and procedures.
• Ensures restores from backed up systems are possible.
• Creates and maintains solution documentation, such as systems diagrams and configurations, processes and procedures.
• Consistently monitors systems for integrity, performance, and availability.

Personnel Management: 20%

• Complete reviews for various Staff in the department
• Assist with onboarding and off-boarding of Staff and Consultants
• Creates, manages, and facilitates relationships with key users of ERP solutions and custom applications in use at the College.
• Maintain application/web servers compatible with PeopleSoft and our Unix and windows environments. Update web logic to newer version with patches and ensure that the application servers can communicate with each other using secure network protocols
• Provide infrastructure support by troubleshooting application/web server issues and communication issues between application servers
• Expertly consults with key users to create clear expectations and requirements documents prior to configuration or customization of solutions.
• Addresses issues at their root level, using creative problem-solving techniques to achieve high-quality, highly efficient, highly effective resolutions.
• Proactively identifies potential issues and resolves them before they become an issue.
• Appropriately escalates issues to vendors and other College teams after an appropriate time or when issues require further expertise.
• Able to interact positively with both internal and external partners to achieve high satisfaction in both consulting and problem resolution situations
• Accurately documents and maintains all support requests and efforts in the ticket management system.
• Ensures support tickets are appropriately transferred, escalated, and closed.
• Keeps customers updated on the status of their open incidents.
• Ensures that customers are satisfied upon ticket closure.

Strategic Leadership and Project Management: 20%

• Participate in large-sized project for CLC, in the replacement of our PeopleSoft HR, Finance and Student systems to Workday Platform and Student.
• Manage ERP Maintenance projects (PUM Application)
• Manages consultants and their performance on projects that make use of third party consultants.
• Participate with Director in large scale projects, such as Digital Strategy
• Able to manage multiple projects at once.
• Executes project plans according to schedule, with attention to communication, risk management, training, and ongoing support and maintenance; setting and meeting expectations for project progress and completion; and ensuring that project deliverables are complete, sufficient, and of high quality.
• Manages implementation of technology solutions, including the following elements:
  • Architecture and Design
  • Stakeholder communication
  • Risk management
  • Qualities of service, such as Security, Accessibility, Performance, Availability, Disaster Recovery and Business Continuity, Manageability, and Monitoring.
  • Ongoing budget
  • Education and training
  • Support
• Identifies, categorizes, and prioritizes the Colleges ERP and customized solution needs, and researches, assesses, selects, acquires, and implements technology solutions that best satisfy those needs.

Other: 10%

• Keeps track of and manages hardware and software maintenance agreements to ensure optimal value of solutions to the College.
• Manages solution providers and vendors according to a balanced scorecard to ensure high levels of collaboration, performance, and value.
• Participates in user groups associated with solutions administered by the position in such a way as to maximize knowledge of strategic leverage of the solutions, value from the solution and its provider, and skills for performing solution administration.
• Fundamental level understanding of the administration, configuration, management, and troubleshooting of enterprise solutions, including, but not limited to those related to ERP, document imaging and management, and collaboration.
• Maintains and shares subject matter expertise, staying current on industry trends and emerging technologies, identifying opportunities for further research, establishing and maintaining relationships with industry and professional colleagues, and attending conferences and seminars in order to recommend new solutions in service of student success and faculty and staff effectiveness and efficiency, while enhancing systems design, usage, security, performance, and availability.
• Provides a consistent stream of new ideas to enhance the Colleges systems.
• Assists in the development of IT processes and procedures.
• Proactively works with members of other departments to identify and implement key opportunities for operational improvements, especially with regards to processes and leverage of data/information.
• Performs other duties of a similar nature or level

To apply, visit https://jobs.clcillinois.edu/postings/24354

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