College of Eastern Idaho Looking for Lead Systems Engineer Full Time

Job Summary

The Lead Systems Engineer position is responsible for ensuring maximum stability, performance, integration, and affordability of all technology production infrastructure systems and services across the institution. This position reports to the Director of IT Services and serves as “Tier 3” technical escalation resource for all production infrastructure.

Department staff agree to be available after-hours for escalation support of mission critical systems and services at the discretion of senior IT Leadership. Some travel to CEI Outreach Centers in Driggs, Rexburg, and Salmon may be required. 

Typical Job Functions

• Design, implement, administer, support, and document various domain infrastructure services that could include hardware and software components for server, network, storage, database, voice/video, security, and datacenter systems
• Collaborate regularly with Technicians, Service Desk Agents, and other members of the technology department or business units on incidents, service requests, and projects
• Proactively manage infrastructure systems through performance monitoring, automated alerts, ongoing maintenance, and continuous improvement activities
• Participate in annual budget and project planning
• Lead risk mitigation efforts to develop and maintain formal disaster recovery protocols including but not limited to data loss prevention, threat mitigation, cybersecurity, and identity management
• Provide “Tier 3” (advanced troubleshooting beyond initial triage by the Help Desk) type escalation support for all production infrastructure systems
• Assist in providing Service Desk coverage during high-volume periods, emergency outages, or when staff availability is limited
• Test and install specific client applications
• Install, test, troubleshoot, and maintain hardware and software products
• Monitor problem/change activities and coordinate involvement of technical and client staff and vendors to ensure effective implementation of new or enhanced systems and resolution of user problems
• Make recommendations to IT Director of Security and Applications for future hardware or software additions or enhancements
• Perform miscellaneous job-related duties as assigned

Minimum Qualifications

• Ability to extend high-quality customer service
• Ability to solve complex problems
• Ability to maintain composure in high-stress situations and engage stakeholders appropriately
• Ability to use sound judgement in decision-making
• Ability to work well individually and within teams
• Working knowledge of Microsoft enterprise technologies
• Ability to create thorough technical documentation
• Ability to create and present persuasive technical presentations
• Ability to develop compelling business case proposals for strategic initiatives
• Ability to effectively engage in troubleshooting and problem solving activities independently and with minimal supervision, with client stakeholders, or technical teams
• Ability to effectively translate complex technical information and facilitate mutual understanding with non-technical constituents simply and concisely
• Ability to manage multiple concurrent activities while maintaining a strong attention to detail

Additional Desired Qualifications

• Microsoft Certified Solutions Expert (MCSE) preferred – MCITS and/or legacy Microsoft certifications will be considered with evidence of competency
• Competency with Active Directory, Azure, VMWare, Office 365 management, File/Print servers, SCCM, and PowerShell
• Experience using Windows system, Macintosh and Linux Operating Systems experience
• IT Industry certifications
• Valid driver’s license to operate CEI vehicles

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Physical Demands

Must be able to lift 50 lbs. on occasion (25% of the time), climb ladders, and or stand for extended periods.

Work Environment

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.