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College of Eastern Idaho Hiring for Technical Record Specialist at Idaho Falls, ID, ID Full Time
Job Details
Job Summary Serve as the Financial Aid Office initial point of contact Receive all financial aid documents; follow office procedure to enter information into student database Maintain digital files, student related records, converts files to digital files and review documents for compliance. Apply procedures and practices to keep all records in compliance with FERPA Perform use of software used by CEI such as Colleague, Microsoft Outlook and Softdocs Etrive Assist prospective and current students through telephone, email, and in-person regarding financial aid requests Responsible for monitoring the Financial Aid Office email Assist students with FAFSA applications Provide information regarding financial aid status, missing requirements, forms, processes and policies Assist with various campus or departmental events Gather information, resolve problems, and respond to inquiries Perform specialized support work that involves an extensive in-depth knowledge of the financial aid program Collaborate with other departments to ensure a positive student experience Schedule student appointments for professional judgments, conferences, meetings and makes travel arrangements Review, edit and update manual and/or computerized records systems and develop reports Ability to work independently or with little supervision Perform miscellaneous job-related duties as assigned Proficient knowledge of effective business communication including spelling, punctuation, and grammar Ability to answer a multiline business telephone using professional business etiquette Experience researching a variety of resources to resolve problems Ability to interpret, explain and apply regulations, laws, or complex policies to carry out assignments Experience entering and retrieving data and using a computerized records system Experience in customer service
The Technical Records Specialist provides a variety of high level program support functions for the Financial Aid office such as, but not limited to; reviewing and processing documents, understanding and explaining compliance of laws, rules, regulations and policies and then take appropriate action to maintain a manual or computerized record system.
The specialist utilizes a variety of computer operations to perform office support duties such as, but not limited to, composing correspondence; creating, reviewing, and processing documents and records; identifying and correcting errors on documents received from staff, departments, and/or public; and maintaining accurate records
Typical Job Functions
Minimum Qualifications
Additional Desired Qualifications
- Experience monitoring a records system to identify and correct errors
- Experience in an educational setting, preferably higher education
- Experience handling student records
- Experience with ERP system, and or Colleague by Ellucian ERP
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Physical Demands and Work Environment:
Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.
Background Investigation:Employment at College of Eastern Idaho will be contingent upon the successful completion of a criminal background investigation and may require a credit and/or motor vehicle background investigation depending on the position. Please refer to Policy 225: Background Checks.
AA/EOE/ADA – Hiring is done without regard to race, color, religion, national origin, sex, age or disability. In addition, preference may be given to veterans who qualify under state and federal laws and regulations.
