College of Charleston Hiring for Assistant Director for Information Services-Campus Services at Charleston, SC Full Time

Internal Title:

Assistant Director for Information Services-Campus Services

Position Type:

Classified

Faculty / Non-Faculty / Administration:

Non-Faculty

Pay Band:

6

Level:

2

Department:

Campus Services – Admin

Job Purpose:

The Assistant Director of Information Services for Campus Services supports and administers systems and services for various departments including but not limited to: Customer Engagement, Parking and Transportation Services, Cougar Card Services, Dining Services, Campus Housing, Sottile Theatre and Mail Services. This position coordinates and directs technology efforts and is a liaison with the division of Information Technology to ensure departmental needs are identified and met and that systems maintain consistent operability. Serves in a backup capacity to the Director of Information Services for Campus Services to understand and act upon strategic goals and projects.

Minimum Requirements:

A Bachelor’s degree, preferably in business administration, computer science, or related discipline, and work experience in systems development and maintenance, technical support, data management and analysis and the support of database management systems. Professional experience directly related to the field of work required; experience with Transact, Genetec, StarRez, T2 Systems, Banner by Ellucian is a plus. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities:

Ability to effectively communicate technical details, and work with IT representatives as well as non-technical departmental and campus members. Ability to maximize use of technical systems and reporting to enhance business processes and ensure efficiencies and departmental effectiveness. Ability to manage projects and work in teams. Ability to train end users. Ability to prepare and present technical and nontechnical reports and processes in a clear and concise manner, both verbally and in writing. Knowledge of operating systems, data security, management and analysis including systems integrity, monitoring and auditing activities.

Additional Comments Regarding Position:

Work environment requires that employee be flexible to change and able to perform under sometimes stressful and busy circumstances. Position requires attendance at professional conferences, some overnight travel. Occasional evening and weekend hours may be required as scheduled by supervisor. Position requires employee to be able to walk campus property, including climbing stairs. Department is located in a three-story historic house that has no elevator.

Special Instructions to Applicants:

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. *Salary is commensurate with education/experience which exceeds the minimum requirements. Offers of employment are contingent upon a successful background check.All applications must be submitted online https://jobs.cofc.edu.

Salary:

*$47,806 – $58,086

Posting Date:

12/15/2023

Closing Date:

01/02/2024

Benefits:

Insurance: Health/Dental/VisionLife InsurancePaid Leave: Sick/Annual/ParentalRetirementLong Term DisabilityPaid HolidaysFree CARTA Bus ServiceEmployee Tuition Assistance Program (ETAP)Employee Assistance Program (EAP)Full Benefits Package – Click Here

Open Until Filled:

No

Posting Number:

2023203

EEO Statement:

The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.

Quicklink for Posting:

https://jobs.cofc.edu/postings/14818

Activity:

Provides direct support for the operation, upgrade, and integration of multiple enterprise systems including the campus card transaction system (Transact TSE), the identification card production software (Instant ID), and the point-of-sale dining operation comprising the Cloud POS software, stationary registers, mobile registers (iSell and Quest tablet), kiosks, and the credit card solution (Freedom Pay). Responsible for hardware and software troubleshooting practices (including in-the-field support) to safeguard uninterrupted operability of systems and workflow. Collaborates with and provides back up to the Director of Information Services to ensure continuity of oversight and excellence in service delivery. Supports food service needs and requests with respect to point of sale functionality. Coordinates with campus I.T. and vendors to perfect system integrations.

Essential or Marginal:

Essential

Percent of Time:

40

Activity:

Assists the Director of Information Services with the management of access control for buildings utilizing privilege-based solutions (Genetec) to determine patron eligibility and control access into physical spaces. Supports troubleshooting to resolve hardware and software problems and ensure reliable operability. Contributes to the development of business practices for residential buildings as a solution is adopted as a campus standard.

Essential or Marginal:

Essential

Percent of Time:

20

Activity:

Works closely with Campus Services departments to develop, implement, and support cost effective technological solutions for business problems. Participates in the development and documentation of business processes and best practices. Initiates and implements system changes to improve customer satisfaction, support engagement, and ensure operational efficiencies and effectiveness. Collects, manages, and analyzes data to be used for decision making and to fulfill departmental and institutional reporting and assessment purposes. Provides support and assistance with the operation and integration of all departmental systems including, but not limited to, the parking system (T2), the housing and meal plan system (StarRez), and the mail and package tracking solution (SC Logic, TZ). Provides support to the Campus Services customer service office (Campus Services HQ) during busy periods. Assists with the provision of information and services for parking permits, housing and meal plan changes, and Cougar Cards.

Essential or Marginal:

Essential

Percent of Time:

20

Activity:

Serves a support role for the maintenance and troubleshooting of the customer engagement software (Let’s Talk) including the user portal and mobile app. Assists the system administrator to establish and maintain partitioned system user rights according to business needs. Provides reports and data analysis to track customer satisfaction, ticket response rates, and other key indicators.

Essential or Marginal:

Essential

Percent of Time:

15

Activity:

Provides consultation, troubleshooting, technical expertise, and installation services to department users to include technology-related issues with computers, printers, network hardware, iOS devices etc. Provides training for departmental staff on current and new technologies to include hardware, software, and online resources. Performs other duties as requested or required in support of institutional and divisional mission and objectives.

Essential or Marginal:

Essential

Percent of Time:

5