Coleman Motor Company Hiring for Office Manager/Dispatcher Job at Fredericksburg, VA Full Time

Coleman Motor Company Office Manager and Dispatcher Position

Office Manager and Dispatcher Position

Position Information

Working Title Office Manager & Dispatcher

Role Title Dispatcher/Office Associate

Job Open Date 1/27/2023

Job Close Date 2/16/2023

Open Until Filled Yes

Is this position funded in whole or in part by the
American Recovery & No
Reinvestment Act
(Stimulus Package)?

Hiring Range $21 Starting, Higher Pay Based on Experience

Agency Coleman Motor Company, Inc.

Agency Website

Location 1780 Briscoe Lane, Fredericksburg VA, 22401

Sublocation N/A

Does this position have telework options? No

Bilingual/Multilingual Skill
Requirement/Preference No

Job Type Full-Time Hourly

Job Type Detail Full-Time Hourly – 40 Hour Minimum

Job Description Coleman Motor Company, Inc. invites applicants for the position of Office Manager and Dispatcher. The Dispatcher position performs a variety of communication and operational duties in support of public safety to the Commonwealth of Virginia, customers, co-workers and the community.

The successful candidate will:

1. Prioritize all emergencies and non-emergency calls received and appropriately disseminate request for routine assistance and emergency services.
2. Monitor telephone calls, traffic cameras, and operate two way hand-held radios.
3. This position is considered essential personnel which means that the successful candidate will be required to come to work or be called in to work in cases of emergency, inclement weather or other staff shortages on all shifts.
4. Prioritize community outreach such as events, promotional activities, fundraisers, etc.

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Coleman Motor Company Office Manager and Dispatcher Position

Considerable knowledge of office and administrative practices, policies and procedures as related to assigned program and office support activities; spelling, grammar and punctuation, office terminology, procedures, and equipment technology and office software programs (word, excel, outlook, power point); and mathematics to calculate percentages, formulas and averages to solve mathematical problems Some knowledge of elementary bookkeeping and accounting, standard office machine and equipment. Job description is not limited to job details stated below which will include other duties as assigned.

Job Details/Qualifications

• Ability to work as a team member with limited supervision while handling multiple tasks
• Experience in a busy office setting in multi-tasking and customer service both in person and with the use of a multi-line phone system
• Learns to operate a variety of communications equipment, maintain various logs, records of activities.
• Learns to properly receive and transmit all information promptly, accurately and in a professional manner. First and foremost, to Coleman Towing personnel and secondly to other State and Federal Law Enforcement Agencies.
• All communications follow established procedures. Learns to answer emergency and non- emergency telephone calls professionally and promptly.
• Using proper protocols.
• Learns to determine how to prioritize calls by call type and how to create call for service.

Learns how to enter /disseminate messages for contact follow-up within dispatch, make accurate entries and inquiries, and retrieve information from dispatch and phone databases in accordance with established procedure.

• Learns how to prepare and enter the daily activity report and how to access GPS information, work with mapping and scheduling software interfaced with the Towbook system.
• Learns how to receive and disseminate mail messages.
• Learns proper protocols to promptly and accurately receive and disseminate complaints and inquiries from citizens and other sources.
• Learns how to properly contact and request service of emergency services such as, emergency medical services, fire services and law enforcement agencies using proper protocols.
• Demonstrates the ability to maintain effective work relationships with co-workers and supervisors.
• Demonstrates adherence to established attendance policies and procedures.
• Learns proper protocols for disseminating information using radio and in accordance with established procedures.
• Files all messages properly.
• Customer service experience with exceptional customer service skills
• Strong verbal and written communication skills with experience in handling phone calls and the preparation of written correspondence
• Ability to follow verbal and written directions
• Strong attention to detail
• Ability to work as a team member with limited supervision while handling multiple tasks.
• Experience with Microsoft Word and Google Mail or equivalent software applications
• High school graduate or equivalent
• Generates daily reports, researches inquiries, files paperwork, enters data, completes daily task requirements

Preferred Qualifications

Previous experience with Dispatching
Previous experience in working with or for emergency services
Previous DMV experience for processing mechanics and storage liens
Previous experience with Insurance based agencies and Emergency Roadside Assistance

EEO STATEMENT

Coleman Motor Company is committed to providing equal employment opportunities for all persons and Applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, race, religion, sexual orientation, sex (including pregnancy) or veteran status. Coleman
Motor Company encourages and invites minorities, women, individuals with disabilities and veterans to apply.

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Special Requirements

LIST OF AUTOMATIC DISQUALIFIERS

Criminal History
1. Conviction of any felony or any crime involving moral turpitude (crimes contrary to justice, honesty, or good morals).

2. Conviction of any Class 1 or Class 2 misdemeanor, including traffic violations, or the
Virginia State Law equivalent within the last five (5) years.

3. Any conviction of Domestic Violence, including simple assault against a domestic or partner, spouse, child or parent.

4. Any individual falling into any of the aforementioned criminal history categories, prior to conviction, that enters a plea agreement or other form of sentencing disposition to the reduction of charges will be disqualified from the entry process.

5. Commission of undetected crimes of a serious or repetitive nature.

Drugs
1. Any involvement or use in the sale, distribution, or possession of illegal drugs.

2. Illegal possession of anabolic steroids within the last five (5) years.

3. Illegal possession of marijuana or a derivative thereof within the last twelve (12) months.

4. Illegal possession or use of heroin, cocaine, hallucinogens or any other schedule one
(1) or two (2) drug, or any derivative thereof, as defined in the Code of Virginia within the last ten (10) years.

Special Instructions to
Applicants

1. Candidates MUST show interest by submitting, in its entirety Online, an application and all required application material.
2. Applicant is solely responsible for ensuring application and material thoroughly reflects their knowledge, skills, and abilities, as it relates to the advertised qualifications.
3. A complete application, including all previous employment, and education, for full
4. Coleman Motor Company conducts background checks on all candidates identified as finalist for employment. The type of background check(s) performed is dependent upon the type of position for which you have been identified as a finalist, which may include: criminal history, sex offender registry checks, reference checks, degree validation, driving records, license verification, credit history review. You will be required to sign an Authorization to release form.
5. You must sign a Non-Disclosure/Confidentiality and Non-Compete for this position, those documents will be provided to you with your sign on papers.

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Coleman Motor Company Dispatcher Position

PREVIOUS APPLICANTS NEED NOT REAPPLY.

Applicants must be authorized to work in the U.S. without employer sponsorship.

All Coleman Motor Company employees who enter the workplace or work over the road must disclose their vaccine status to the designated managerial personnel.

Name Coleman Motor Company

Phone 540-785-1500

Fax FAXED APPLICATION MATERIAL IS NOT ACCEPTED.

Address 1780 Briscoe Lane Fredericksburg, Virginia 22401 United States of America

Applicant Documents

Required Documents

1. Resume

Optional Documents

1. Other Document
2. Cover Letter
3. Transcript

FOR FINAL APPLICANTS ONLY
If you are a final applicant or accepting the position please sign below stating you understand your job description, duties, and listed information.

Full Legal Name: ___________________________________

Signature: _________________________________________

Date: ______________________

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Job Types: Full-time, Part-time

Pay: $43,799.28 – $65,570.40 per year

Benefits:

• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus pay
• Tips

Ability to commute/relocate:

• Fredericksburg, VA 22401: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)
• Tow Dispatching: 1 year (Preferred)
• QuickBooks: 1 year (Preferred)

Work Location: One location