Cognizant Hiring for Customer Support Agent Job at Scottsdale, AZ Full Time

Join our team and you’ll tackle projects that continuously sharpen your technical skills, your talent for solving problems and your ambitions!

Cognizant, a Fortune 200 corporation, is looking for a team of dynamic Customer Service Representatives in the greater Phoenix, AZ area to deliver world-class experiences to our valued customers. We encourage our Representatives to display critical thinking, analytical skills, high attention to detail, technical writing and good communication and social skills to resolve customer queries and issues.

What will you do? As a member of an award-winning team, you will be responsible for responding to customer contacts across phone, email and chat channels, providing information, troubleshooting advice, and ensuring our customers have a magical experience with new and innovative technology.

Experience and skill

• 0 to 2 years of customer service experience. Experience for a ride sharing service / car company preferred.
• Basic technical troubleshooting knowledge
• Experience/ Knowledge of answering incoming ride related phone calls
• Ability to coordinate and work with emergency response teams for emergency-based assistance

Role & Responsibilities

• Provide guidance and support to our drivers via phone, chat, and email
• Compose thoughtful, concise messages that align with voice across all channels
• Bring up issues that arise while troubleshooting to Team Leads
• Monitor user interactions and prioritize inquiries through our internal CRM system
• Maintain up to date knowledge of self-driving technology, our service, and M
• Messaging by completing new trainings and knowledge checks in a timely manner
• Work in time-sensitive situations under pressure in a user-focused environment
• Meet internal metrics such as quality, performance SLAs and shift adherence

What’s in it for you? Well, at Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available from day 1 of employment), great work-life balance, 401k with matching component, employee, and many other benefits.

An inclusive environment embracing diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees!

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.

Employee Status : Full Time Employee

Shift : Day Job

Job Posting : Jan 06 2023

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Scottsdale, AZ: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location