Cognizant Hiring for Application Support Job at Plano, TX Full Time

We are looking for Application Support an immediate need. This is a client-facing role the candidate will have regular interactions with various client managers.

• Experience to work on 24×7 shift model.
• Experience in handling customer calls / Cisco Finesse Agent.
• Exposer to basic infrastructure components.
• Experience in Service Now Ticketing tool.
• Understanding incident correlation products like big panda.
• Exposure on Monitoring both manual and tool based and experience on ticketing activities
• Managing and first level troubleshooting by following knowledge articles.
• Updating and maintain knowledge articles.
• Resolving start up and login problems, Desktop performance and optimization, resolving browser and internet connection, troubleshooting DNS & DHCP issues.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jan 31 2023

Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.