CMC Materials Hiring for Customer Service Representative Job at Prairie View, TX Full Time

Customer Service Representative

This role is responsible for supporting customer relationship activities initiated and led by the account manager, coordinating internal initiatives to meet customer needs, facilitating information flow keeping both the account team and customer informed, managing local customer consignment inventory, working with freight forwarders for product delivery and executing order fulfillment. The position is a focal point for external and internal customer inquiries.

This position supports the PM Pipeline & Industrial Materials division.

Principal Duties and Responsibilities:

Customer Relationship Management – (30%)

· Primary internal point-of-contact for customer needs and proactive issue resolution

· Customer set up: establish and maintain customer files ensuring product specifications, shipping and packaging instructions, and contact information

· Coordinate timely response to customer inquiries with technical, operations, logistics, quality, account manager and business teams

· Provide product information, pricing and availability of products

· Process price quote and sample requests

· Enter and maintain global customer agreements in CMC systems

· Key metric is responsiveness (timely communication and execution)

· Expand Global Business opportunities

Order Fulfilment – (60%)

· Process and execute product orders to cash

· Communicate customer’s needs to production and shipping

· Handle inquiries regarding acknowledgements, deliveries and invoices

· Adhere to appropriate regional and international compliance regulations

· Key metric is supply assurance (on-time and accurate shipments and billing)

Monitor inventory levels at remote warehouses to efficiently service customers – (10%)

· Coordinate with the Demand Planning and Logistics Team to maintain adequate inventory levels based on usage and forecast

· Monitor finished goods inventory levels in remote warehouses and initiate replenishment actions as appropriate

· Communicate inventory levels and consumption to production, planning, distribution, customers, Account Team

· Reconcile inventories as needed in coordination with Planning, Logistics and Finance

· Key metric is supply assurance

Performs other duties as assigned

Education & Experience

· High school diploma or equivalent is required.

· Minimum 5 years’ experience as a customer service professional, experience in supply chain is a plus.

· Supply chain degree is an asset.

· Demonstrated experience in supporting and dealing with multiple customers at all technical and business levels.

· Proficient skills in a Microsoft Windows environment and ideally SAP software.

· Effective communication skills; strong interpersonal abilities; listening and responsive to customer expectations; time management skills; ability to work in a team environment, high degree of initiative and proactive issue resolution.

· Ability to work in a team environment or independently, effective communication skills, attentive to customers’ needs while considering business needs, proactive, organized, flexible ,self-starter, and attention to detail.

At Entegris/CMC we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

Job Type: Full-time

Pay: From $61,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer relationship management: 4 years (Preferred)
• Supply chain: 1 year (Preferred)

Work Location: One location