Client Partner LOOKING FOR Client Partner JOB AT Remote

he Company

Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services.

We thrive in solving our customer’s challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in building digital capabilities that bring technology to the core of their business.

Our People

At Wizeline, we are a team of over 2,000 people spread across 25+ countries. We understand that great technology begins with great talent and diversity of thought. Our business was built on doing well and doing good, and our values of Ownership, Innovation, Community, and Diversity & Inclusion are embedded within our company’s DNA. We are committed to offering our Wizeliners the opportunity to create their career path and develop the skills needed to achieve their personal goals.

Community Impact

We are invested in making a positive impact in our communities. That’s why we created Wizeline Academy, a free, community-based education program that teaches high-value skills to workers looking to advance their tech industry careers. As of 2021, Academy has served more than 27,000 students across 624 courses. Wizeliners have the opportunity to upskill by taking Wizeline Academy courses and can also share their expertise by delivering classes to students.

The Role: Senior Client Partner

Working hand-in-hand with all members of a Wizeline cross-functional team, the Senior Client Partner will be responsible for the business strategy, growth, and profitability of one or several key customer accounts by driving the entire client lifecycle – from client acquisition, deal creation, project execution, and delivery – from our unique software engineering consulting services. This role will include a mix of current client management and growth, as well as new client acquisition.

Your Day-to-Day

This job posting is for a Client Partner on our Go to Market team. Here’s what you’ll be doing in your day-to-day work:

• You will bring to life the idea that Wizeline helps our clients by bringing the “tenacity and talent to build tomorrow’s technology.” You want our clients to view Wizeline as their trusted, go-to partner for their digital transformation and digital product development needs, and you will be the thought-leader and executive to help us get there.
• Client Relationships: You have an executive presence and are comfortable driving business conversations at the C-Suite, VP, and Director levels of Fortune 500 and Global 2000 companies.
• Account Management: You will have oversight of all work being performed at your clients and ownership of both top-line revenue growth and cost management, sales and the sales process, contract management, client engagement, and delivery satisfaction. You are comfortable carrying a quota for your assigned portfolio and have demonstrated success in overachieving your quotas. Excellent relationship manager skilled at negotiation.
• Portfolio Management: You will lead either one large client or a few high-growth clients, and have the ability to allocate your time and resources to achieve set goals for that client or group of clients.
• Technology/Digital Transformation: You are well-versed and comfortable driving client conversations focused on digital transformation, digital product development, user experience & design, engineering, data & analytics, DevOps, cloud, technical writing, quality assurance, and agile methodologies. Demonstrable experience of a highly consultative and solutions-oriented approach having developed expertise in and helped improve your client’s business. Seen as a problem solver by your clients. Skilled in creating value propositions for clients Ability to lead and motivate account and software, development teams.
• Delivery Management: You will work with your assigned Delivery Director to ensure that all aspects of the Wizeline Delivery organization are synchronized to ensure account growth, and customer satisfaction, and maintain day-to-day account delivery functions.
• Business Development & New Client Acquisition: You have a relevant active network of colleagues and business contacts from your recent career years that are decision-makers and lead projects in the digital transformation or digital product development business areas for large and growing enterprises. You are not restricted by non-compete agreements and feel comfortable engaging with those contacts about Wizeline and working to bring those clients into the Wizeline family. Demonstrable track record of working in many different executive roles requiring strong business acumen.
• Industry or Domain Expertise: You have experience working most closely within specific industry verticals or specific areas of domain expertise, but are also comfortable leading conversations with client executives that are outside of your specific field knowledge.
• Collaboration: You enjoy working closely with all departments that make a digital consultancy work – delivery, design, engineering, marketing, finance, business operations, legal, etc., and can collaborate with those departments to ensure the best experience for our clients while working with Wizeline.
• Financial Management and Administration: You have mastered the basic financial principles of running a consulting business and a client or portfolio of clients. You can leverage these principles to help other departments at Wizeline (delivery, engineering, project management, legal, etc.) to deliver against internal metrics. You can also leverage these skills during client conversations and can speak confidently to clients about their own financial systems and challenges.

Performance Metrics

• Direct revenue responsibility of $15-25M with an expectation of high annual revenue growth, developing a mix of existing accounts, plus acquiring from your network a few new key large customers with potential long-term revenue of $50M.
• Direct margin responsibility, with the ability to help Delivery and Project Management functions achieve margin targets, contributing with the appropriate oversight and governance for your assigned accounts.
• Exceptional client satisfaction.

Are You a Fit?

Sounds awesome, right? Now, let’s make sure you’re a good fit for the role.

Must-have Skills

• Experience: 10-15+ years of experience managing and developing senior client relationships and strategic business partnerships, with active involvement in project delivery related to professional services consulting. 10 years in a revenue-generating role, carrying a quota, and managing a rapidly increasing P&L. Comfortable growing an existing portfolio of clients while acquiring a few strategic ones from your own personal/professional network, selling professional services consulting projects to complex clients and prospects within highly matrixed organizations. Recent relevant business experience in at least 2 of the following areas of business: Life Sciences and Healthcare, Automotive & Transport, Media & Entertainment, Financial Services & Insurance, Technology, Travel & Leisure.
• Track Record: Proven pre-existing active and current network with a recent consistent track record of managing multiple complex large clients and projects, while developing a few additional strategic deals every year with C-Suite, VP, and Director level of Fortune 500 and Global-2000 companies.
• Ambiguity: You are undeterred by ambiguity, uncertainty, and lack of resources. You have the ability to work with a start-up mindset. You are comfortable without a rigid formal structure. Futurespective and ability to build a business.
• Communication. You are highly collaborative and proactively communicative. You can easily build credibility and trust across a wide range of people including technologists and senior buyers. You are able to give and receive feedback constructively.
• Resilience: You possess personal and professional resilience. You can accept mistakes and handle conflict. You are a tenacious lead generator.
• Leadership. You are comfortable being accountable for team goals. You support a team-based approach to delivery. You lead by example. You inspire and are inspired by the people around you.

Why You Should Apply

Still not convinced you should apply? Here are some of the things that make Wizeline different from other technology services companies:

Our Values

At Wizeline, we value innovation, community, and ownership. Our commitment to diversity, inclusion, and respect fosters an environment where everyone does well and does good. We’re proud to be recognized by the Human Rights Campaign Foundation in response to our inclusive corporate policies and best practices for LGBTQ+ employees.

Our Culture

We offer exceptional career growth and learning opportunities to our employees with skill development workshops, mentoring programs, and support for side projects or entrepreneurial work. We ranked 7th on Expansión’s Super Companies 2021 list.

Our Benefits and Perks

We offer competitive compensation and employee-centric benefits, including industry-leading maternity and paternity leave, wellness programs, and remote work opportunities. All Wizeliners have access to continuous learning opportunities through Wizeline Academy, including cloud certifications, mentorship, LinkedIn Learning & Udemy, and in-house technical bootcamps developed by our experts in the field.

In recognition of our superb employee benefits, we debuted on Quartz’s list of the Best Companies for Remote Workers and ranked 5th on Expansión’s Super Workspaces 2021 list.

Our Global Family

To support the global nature of our business and help our employees grow beyond their technical skills, we offer free virtual English and Spanish language classes as well as provide immigration support when applicable. Prior to COVID-19, we had a robust Work Abroad program in place, which we plan to continue once it’s safe to do so.

#AllAreWelcomeHere

Wizeline creates and fosters a diverse, inclusive, and harassment-free workplace where everyone can achieve their potential. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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