Clean Water Services Hiring for Information Technology Technician Job at Hillsboro, OR Full Time

The Digital Solutions Program is seeking an Information Technology Technician. This position responds and coordinates a variety of Help Desk services and requests by identifying, troubleshooting, or dispatching operational issues and problems experienced by District users. Additionally, this position provides direct advice and assistance to users and creates work orders.
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Note: The Information Technology Technician posting will remain open until filled. The first review of applications will begin on the week of July 11, 2022._*

Essential Functions
(The essential functions listed below are not intended to reflect all duties that may be assigned to this classification. The District may augment duties and/or essential functions at its discretion. Additionally, some incumbents may not perform all Essential Functions.)

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Serve as the first-level resource to all users of desktop applications by responding to requests for Help Desk assistance. Help identify, diagnose, and troubleshoot operational, desktop, and mobile device issues. Visit employee workstations as necessary.

• Prioritize Help Desk work requests; create and dispatch work orders to appropriate Digital Solutions team member.
• Install and setup desktop devices and associated peripherals. Monitor and track assets and inform users when replacement is needed.
• Research current information on computer issues and technology.
• Educate users through the troubleshooting process, which includes, classroom training, written materials, and personal interactions.

Qualifications
KNOWLEDGE OF:

• Network servers and associated peripherals
• Personal computers and peripherals
• Backup software and directory structure
• Operating systems
• IP based phone systems
• Basic cybersecurity, client OS deployment and patching
• Modern office equipment
• Practices and methodologies for providing effective customer service

SKILL IN:

• Routine maintenance of computers and peripherals
• Identifying and troubleshooting issues
• Providing and implementing solutions
• Prioritizing and handling service requests
• Providing training and instruction
• Coordinating equipment installations
• Preparing and maintaining standard operating procedures
• Providing positive and effective customer service

ABILITY TO:

• Interpret technical manuals and procedures
• Identify computer system errors
• Keep current on new computer hardware and software
• Establish and maintain effective working relationships with those contacted in the course of work
• Operate effectively in a team environment
• Patiently assist users of all levels
• Communicate clearly and concisely, both orally and in writing

EXPERIENCE AND TRAINING GUIDELINES:

Any combination of experience and training that would likely provide the required knowledges, skills, and abilities is qualifying. A typical way to obtain the KSAs would be:

2+ years of experience as a computer technician, computer operator, or related work.

College level coursework in computer office applications, information systems, office systems, operating systems, or a related field.

CERTIFICATION AND LICENSURE:

Upon selection, candidate must possess and maintain a valid State issued driver’s license.

Additional Information
Reasonable Accommodation
Applicants who require reasonable accommodation in order to participate in any phase of the application process should contact Human Resources at 503.681.3600 or TDD 503.681.3601.

Equal Employment Opportunity
Clean Water Services is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, national origin, marital status, age, uniformed service, sexual orientation or disability in the admission or access to the recruitment process or any aspect of employment.

Job Type: Full-time

Pay: $26.37 – $36.26 per hour