Clarios Hiring for Plant Systems IT Technician (Manufacturing Facility) Job at Kernersville, NC Full Time

Come join the IT Department of the Year as recognized by the American Business Association! Led by Milwaukee Business Journal’s CIO of the year, our IT services continue to play a key role in helping Clarios’ growth as a world leader in advanced energy storage solutions. By joining our team, you will help operate the IT landscape, address risk and compliance, and enable new business capabilities. We do this by focusing on People, Delivery, Quality, Cost, and Commercial. We want you to be a part of our journey!

What you will do

The Plant IT Technician is responsible for installing and supporting the IT hardware, software, and network infrastructure at the Winston-Salem, North Carolina and Oconee, SC manufacturing facilities. The position is primarily based in Winston-Salem and will require at least 25% travel to Oconee. The Plant IT Technician reports directly to the USCAN Plant Systems East Team Lead with a dotted line relationship to the local plant management teams.

How you will do it

• Triage all IT hardware, software, and network issues in an office and on the manufacturing plant floor, sometimes acting as liaison between the L1 Help Desk and the end user
• Configure and deploy IT hardware equipment in an office environment, such as printers, conference phones, conferencing systems, and mobile phones, while following hardware and software standards
• Configure and deploy IT equipment on the plant floor, such as Zebras, Satos, PCs, thin clients, scan guns, radio frequency (RF) devices, and payroll clocks
• Wear plant personal protective equipment (PPE) while on the plant floor and follow safety equipment programs according to company standards
• Provide general application support, including O365, Windows 10, ERP, firewalls
• Facilitate the full PCLM process with an emphasis on configuration
• Maintain security, appearance, and organization of the server room
• Manage SLAs and resolve incidents in Service Now
• Primary contact for service providers, such as Verizon and Avaya
• Primary interface of communication to Plant Management regarding WAN/LAN outages for infrastructure maintenance and planned hardware / software deployments
• Partner across local departments—Engineering, HR, Maintenance—to advise on deployments and execute projects
• Engage with the USCAN Plant Systems Team to execute projects across the region
• Make recommendations to the USCAN Plant Systems Team when IT hardware and/or software upgrades are required and procure required items through approved vendors
• Ensure new IT hardware serial numbers are recorded and included under existing maintenance contracts
• Regularly spend portions of the day on the plant floor and occasionally lift parcels up to 40 pounds
• Travel requirement ~25%

What we look for

• Bachelor’s Degree preferred, plus at least 1 year of professional IT Technical support experience
• In lieu of a Bachelor’s Degree, will consider a 2-year degree and at least 2 years of experience OR 4 years of equivalent experience in combination of education and experience
• Other desirable certifications include Network+, Security+, MCSE, CCNA, A+
• Solid understanding of PCs including software installation, reimaging, Intune AD, Azure
• Experience configuring / troubleshooting issues / and deploying IT hardware, such as various printers, PCs, thin clients, scan guns, and/or radio frequency (RF) devices required
• Understanding of networks and administration with knowledge of Access Points, Switches, VOIP, TCPIP, DHCP, DNS
• Experience with inventory, asset management, and CMDB is a plus
• Solid analytical and critical thinking skills with strong written and verbal communications skills
• Demonstrated track record of strong initiative and producing results
• Experience working in a manufacturing plant setting strongly preferred
• Ability to be on-call and to resolve off-hours support situations requiring immediate attention
• Ability to travel (less than 5%) as needed by the business (i.e. training, helping out at another Clarios facility, etc.)

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Who we are

Clarios is the global leader in advanced, low-voltage battery technologies for mobility. We power progress through ever-smarter solutions for virtually every kind of vehicle. With 16,000 employees in over 140 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous ESG focus – advancing best-in-class sustainability practices and advocating for them across our industry. We recover, recycle and reuse up to 99% of our battery materials. Clarios is a Brookfield portfolio company.

To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email [email protected].