Clara Martin Center Hiring for IT Technical Support Job at Randolph, VT Full Time

The Technical Support Specialist’s role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.

Essential Functions:

· Field incoming help requests from end users via telephone, email, and the helpdesk staff.

· Triage and prioritize problem resolution. Escalate problems (when required) to the Network Administrator.

· Apply diagnostic utilities to aid in troubleshooting.

· Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

· Identify and learn appropriate software and hardware configurations used and supported by the Agency.

· Perform hands-on fixes at the endpoint level, including installing and upgrading software, hardware, and configuring systems.

· Test fixes to ensure the problem has been adequately resolved.

· Record agency assets into inventory database.

Associates degree or equivalent education from technical or vocational school or 2+ years of related work experience preferred. While a valid driver’s license and reliable transportation is required as this position travels to different sites to assist with IT needs.

Job Types: Full-time, Part-time

Schedule:

• Monday to Friday

Experience:

• Technical support: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: One location