CJ Logistics America, LLC Hiring for Customer Operations Supervisor Job at Colonial Heights, VA Full Time

About us

CJ Logistics America is an Equal Opportunity Employer and relies on the diverse skills, backgrounds, and perspectives of our people to drive change, innovation, and growth.

CJ LOGISTICS AMERICA

We provide integrated Supply Chain services for customers around the world, maximizing customer value through continuous improvement and innovation.

2nd shift 3:30p-11:30p

Position Overview
The Customer Operations Lead Analyst is responsible for interfacing with the customer to align customer expectations and operational performance. The Customer Operations Lead Analyst will collaborate with the operations, inventory and quality teams to ensure all inventory and quality management issues are identified and resolved appropriately. The Lead Analyst will also provide supervision for the Customer Operations Specialists/VAS.

Position Responsibilities:

• Provide data and reporting to the customer, including regular KPI reporting and commentary.
• Produce data and reporting using standard CJ Logistics tools in the areas of carrier performance, inbound load quality, consignee performance and volume spike impact (space, profile effects, balancing)
• Follow up on late orders, product availability, carrier rescheduling.
• Address customer requirements shortcomings-quality concerns, volume spikes, etc.
• Handle all customer requests for exception management with Operations.
• Review forecast data provided by the customer with Operations Optimization.
• Develop the production schedule.
• Evaluate demand against open orders.
• Collaborate with the customer on builds.
• Review labor planning with Workforce Management; analyze underperforming or inefficient.
• Develop the production schedule.
• Evaluate demand against open orders
• Collaborate with the customer on builds
• Review labor planning with Workforce Management; analyze underperforming or inefficient builds.

Job Qualifications:

• Bachelor’s Degree
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access)
• Proven ability to analyze data and provide recommendations based on analysis
• Strong interpersonal and communication skills.
• 2 Years of supervisory experience
• Ability to travel as needed.

Please be aware that face coverings are required for the duration of your interview.

Job Type: Full-time

Pay: $63,000.00 – $73,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Colonial Heights, VA 23834: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Work Location: One location