City of Portland, OR Hiring for Parking Customer Service Program Specialist (Coordinator I – E) Job at Portland, OR Full Time

The Portland Bureau of Transportation (PBOT) is seeking a Parking Customer Service Program Specialist (Coordinator I) within the Portland Bureau of Transportation’s Parking Operations Division. This position is responsible for providing high-level customer service to a variety of stakeholders and neighborhood residents within the Area Parking Permit Program (APPP), which manages the on-street parking programs. Work includes daily customer service and permit functions for on-street parking operations on the telephone or via email. The typical schedule for this full-time position is Monday-Friday, 8AM-5PM.

What you’ll get to do:

• 
  Provide high-level customer service to a variety of stakeholders and neighborhood residents within the on-street parking permit programs.
• 
  Support program administration through permit issuance for multiple parking permit programs each with its own management rules and regulations.
• 
  Provide program assistance to the Area Parking Permit Program (APPP), carpool, disability, and a variety of special parking permit programs.
• 
  Contribute to the development and implementation of program policies and procedures.

Who you are:

• 
  Communicator: You are a strong communicator and can work with diverse customers.
• 
  Organized: You have demonstrated techniques to stay organized and keep timelines and able to work on a multitude of tasks and understand/respond to various situation in a fast-paced, dynamic environment.
• 
  Dedicated: Have a passion for public service and hold a high level of pride in making sure that projects, tasks, and emergencies are effectively and efficiently completed. You are proud of the work delivered to the public.
• 
  Authentic: Effective in a professional, diverse, multi-cultural environment. You treat customers, co-workers and employees with respect and are accountable.
• 
  Collaborative: a professional who values partnership and develops and supports relationships to get things done.

About the Bureau:
The Portland Bureau of Transportation is a community partner in shaping a livable city. We plan, build, manage, and maintain an effective and safe transportation system that provides people and businesses access and mobility. We keep Portland moving. For more information about the Portland Bureau of Transportation, please visit Transportation | Portland.gov. The Portland Bureau of Transportation embraces diversity, models inclusivity, and promotes equity through its service delivery, internal operations, organizational culture, and in its work with partners and the community.

City of Portland Core Values:
Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility
These values guide our actions as we serve the community and engage our workforce. To learn more about the City’s core values, please click here.

Why work at the City of Portland?
The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package, including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today.

The City of Portland also participates in the Oregon Public Employees Retirement System (PERS). For more information on the City of Portland’s benefits please click here.

COVID-19 Vaccine Requirement
As of October 18, 2021, all City employees must be fully vaccinated for COVID-19. This is required for all positions at the City of Portland. Proof of being fully vaccinated is required by date of hire. You may request an exception, for health or religious reasons, from getting the COVID-19 vaccine at the time a position is offered.

Work Location
Many positions within the City are designated as hybrid and currently the City requires you to work in-person one day per week. Beginning in April 2023, most hybrid employees will be expected to perform at least half of their work in-person.

Applicants must provide details in their supplemental question responses and resume that demonstrate how their education, training and/or experience, meets each of the following minimum qualifications:

• 
  Experience using effective written and verbal communication techniques to explain program policies and/or regulations and resolving program inquiries and complaints to a variety of diverse individuals.
• 
  Ability to research and resolve program inquires and complaints, compile information and materials, and respond to requests for information.
• 
  Experience applying effective conflict resolution techniques and the ability to remain calm and professional when answering questions from the public.
• 
  Experience using standard business software to perform data entry, data retrieval, and develop a variety of electronic reports.
• 
  Ability to exercise independent judgment, problem solving and take initiative within established procedures and guidelines.

Applicants must also possess:
Must be fully vaccinated for COVID-19 per City/State mandate or have an approved exception by date of hire.

An evaluation of each applicant’s training and experience, as demonstrated in their resume and answers to supplemental questions, weighted 100%. Do not attach materials not requested. Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

**PLEASE NOTE: The eligible list generated from this recruitment may be used to fill future vacancies**

Recruitment Timeline
Job Posting closes: Monday February 13, 2023
Applications Reviewed: Week of February 13, 2023
Eligible List / Notices Generated: Week of February 20, 2023
Selection Process Begins: Early March
Job Offer: Late March/Early April
*Timeline is approximate and subject to change

Applicants must submit a professional resume and responses to the supplemental questions online, specifically focused on your qualifications for this position as identified in the “To Qualify” section of this announcement in accordance with the following Application Instructions:

• Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the “To Qualify” section of this announcement.
• Your resume should support the details described in your responses to the supplemental questions.
• If you are requesting Veteran’s Preference, as identified below, please describe in your responses to the supplemental questions and resume any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the “To Qualify” section above.
• 
  Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.

Please note, all completed applications for this position must be submitted no later than 11:59 pm, on the closing date of this recruitment. All applications must be submitted via the City’s online application process. Do not attach materials not requested. E-mailed and/or faxed applications will not be accepted.

Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.

Veterans’ Preference: If you are requesting Veterans’ Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans’ Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans’ Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment.

ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance.

Language Pay Differential: City of Portland employees who speak one or more languages in addition to English, may be eligible to receive a “language pay differential.” This is compensation for qualifying multilingual City employees who use their language skill to assist the community. More about the language pay differential can be found here.

Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.

Did you know? The City of Portland offers How to Apply Classes that are free and review tips and tricks when applying to the City. Follow the link for the most recent list of scheduled dates: How to Apply Classes for City of Portland | Portland.gov

Contact Information:
TroyLynn Craft
Senior Recruiter
[email protected]