City of New Haven Hiring for Deputy Director of Public Safety Communications Administration at New Haven, CT  Full Time

This is a professional management level position requiring management of day-to-day administrative functions, information systems, and supervisory work in order to direct the daily execution of a variety of activities involving Public Safety Communications personnel and programs under the direction of the Director of Public Safety Communications.

Work includes supervisory and management oversight of all aspects of the New Haven Emergency 911 Public Safety Answering Point (PSAP) with a specific focus on managing the communications center’s administrative, labor relations, and personnel functions. Administration functions include, but are not limited to, assisting with the development, implementation, and management of standard operating procedures, scheduling, training, quality assurance/quality improvement, performance evaluations, and discipline with the support of the Supervisor of Operations.

Under the direction of the Director of Public Safety Communications, in conjunction with the Deputy Director of Operations of Public Safety Communications, this role is responsible for the continuity of operations of the communications center, which includes any and all functions necessary to support the 24/7 operation of the Public Safety Communications Center. This position divides all on-call responsibilities with the Deputy Director of Operations.

In conjunction with the Deputy Director of Operations, the Deputy Director of Administration ensures adherence to established laws, regulations, policies, and procedures; assists and advises subordinates as necessary, resolves problems as non-routine situations arise; ensures that subordinate personnel receive orientation and training required for assigned positions. The Administration Deputy ensures all training and certification requirements are current and at the level of established national standards and best practices with the support of the Supervisor of Training.

• Independently or in conjunction with the Deputy Director of Operations, administers or makes recommendations for routine personnel matters affecting subordinates, including interviewing applicants, hiring, assigning, scheduling, promoting, disciplining, terminating, and related personnel matters; prepares and submits various reports and records as required by superiors, city managers, and state and federal agencies.
• Along with the Deputy Director of Operations, ensures and maintains compliance with all Federal Communication Commission rules and regulations, including licensing, and other applicable local, state, and federal laws and regulations applicable to the operation of the Public Safety Communications Center.
• Responds, at all hours, to calls for operational assistance from members of the Department.
• Delegates authority and responsibility for the achievement of goals, objectives, and priorities.
• At the direction of the Director of Public Safety Communications, serves as a representative of the Director and the Department at any necessary incidents, emergencies, legislative, public meeting, or media need.
• Acts as a liaison with news media, business, and civic organizations, and other organizations as assigned by the Director of Public Safety Communications.
• Maintains current and updated rules, regulations, and general orders, and manages their enforcement under the general direction of the Director of Public Safety Communications.
• Assists in the preparation of the Department’s annual budget.
• Oversees administrative functions of the Department, including personnel actions, implementing actions per collective bargaining agreements, and budget execution.
• Plans for and assists in assignments and transfers of all department personnel. Plans for and assists in organizational changes to the Department.
• Maintains all data necessary for the proper functioning of the 911 center, prepares reports, and is responsible for the maintenance, storage, and retention of all reports in accordance with regulations promulgated by the State of Connecticut and the City of New Haven. Maintains records of all transactions and provides reports to management.
• Informs the Director of Public Safety Communications of all investigations and/or other issues or areas of concern that might have an effect upon the Public Safety Communications Department.
• Along with the Deputy Director of Operations, plans for and assists in analyzing, developing, and implementing data management strategies and operations.
• Pursues grant and other revenue opportunities for the Department. Prepares or supervises the preparation of grants applications for funding from various agencies.
• Attends meetings and training sessions to keep abreast of the latest developments, methods, and operations.
• Maintains effective communication among subordinates.
• Assists the director and deputy in the general administration and operation of the Department.
• Under the direction of the Director of Public Safety Communications, in conjunction with the Deputy Director of Operations, develops and maintains a fully functional backup communications plan to be activated in the event of any incident that causes a disruption in the operation of the communications center whether natural or man-made. Develops policy to guide the creation and implementation of the backup center plan.
• Performs related work as required.

• Comprehensive knowledge of management principles, planning, and administration, including supervision, organization, and staff management, preferably in a municipal setting.
• Knowledge of municipal public administration including budgeting, accounting, purchasing, personnel, and labor relations.
• Must demonstrate an understanding of personnel and labor relations in a unionized environment, including staffing, training, discipline, handling grievances, negotiations, and interpreting collective bargaining agreements.
• Experience in developing and implementing standard operating procedures, especially in a public safety, emergency communications, or other municipal setting.
• Ability to quickly learn the geography of the City and the placement and capabilities of emergency response personnel and equipment.
• Ability to quickly learn the needs of law enforcement, fire, and emergency medical responders.
• Ability to direct and coordinate the work of subordinates and to effectively utilize staff resources.
• Ability to analyze a variety of administrative problems, to make recommendations for their solution, and to put recommendations into effect.
• Considerable ability to work under pressure and to respond to crisis situations using tact, courtesy, and firmness.
• Ability to operate independently and productively with limited supervision and carry out general instructions of superiors effectively, and to manage projects and meet deadlines.
• Ability to express ideas effectively both verbally and in writing.
• Ability to operate a variety of telecommunications equipment, including computer terminals, radios, copiers, and computer-based voice recorders, if called upon to assist in the room’s operation.
• Must possess strong computer literacy skills that include Microsoft Outlook, Word, Excel, PowerPoint, and social media.
• The ideal candidate must demonstrate from past experiences the capacity to articulate complex ideas clearly and concisely, fostering effective dialogue with diverse stakeholders including departmental personnel, emergency responders, government officials, and the public. They should exhibit proficiency in crafting comprehensive reports, facilitating meetings, and delivering presentations with poise and persuasiveness. Prior experience working with media is preferred.
• Ability to establish and maintain effective working relationships with colleagues, sworn and civilian staff of Police and Fire, public and private sector representatives, the public, and other stakeholders.

• Possession of and ability to maintain a valid State of Connecticut driver’s license.
• Must be able to work various shifts, including on-call, in order to support the operation of a 24/7 agency.
• Must obtain and maintain certification by the State of Connecticut OSET in the operation of COLLECT & NCIC information networks within one year of appointment. of

Applicants meeting minimum requirements may be invited to participate in a Civil Service exam process at a later date.

It is critical that you complete the application thoroughly and submit information as outlined above, as the information you provide will be used to ascertain if you are eligible to move forward in the selection process. This information may be used to determine the eligibility list. As such, this job announcement should be considered the exam announcement, and submissions may be evaluated prior to the posted closing date.

Information regarding the employment and selection process can be found HERE.

Please note that the only method of communication with applicants for this position will be by email. You must provide a valid, working email address and you will need to monitor your email, including spam/junk folders, for correspondence from the New Haven Human Resources Department.