1/4/2023 11:59 PM Hawaii
There is one (1) vacancy with the Honolulu Board of Water Supply, Customer Care Division, located in Honolulu. As the assistant to the Program Administrator of Customer Care, this position manages the day-to-day operations of the Division through subordinate supervisors and assists in the executive direction and coordination of programs assigned to the Division. Responsible for planning, developing, recommending and implementing process improvements and program enhancements and customer-facing projects. Leads, coaches and mentors the team through the changes.
If you qualify for the position, your name will be established to an eligible list. This list may be used to fill current and/or future vacancies in this department.
Applications must be submitted online by January 4, 2023, 11:59 p.m. Hawaii Standard Time (HST) to be accepted.
At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT:
Equivalent to graduation from an accredited college or university.
EXPERIENCE REQUIREMENT:
Three (3) years of administrative experience which included responsibility for a major program in a large organization or agency pertinent to the functional or program area assigned. For the current vacancy, such administrative experience must have included responsibility for a major customer services program in a large organization or agency that includes such functions as call center operations; walk-in customer services; web-based customer service and support; credit and collection; and customer troubleshooting calls and inquiries.
Administrative experience must have shown demonstrated knowledge of the principles, practices, theories, techniques, and trends applicable to public administration including financial, budgetary and other resource management, labor relations, development of plans and objectives, evaluation of programs, and public relations; organizational structure, functions, procedures, and applicable regulatory requirements for the organization served and the ability to establish goals and objectives, devise solutions to administrative problems; manage program project and changes; develop and evaluate administrative policies and procedures; and coordinate the people and other resources necessary to accomplish established objectives.
QUALITY OF EXPERIENCE:
Having the required number of years of experience will not in itself be accepted as qualifying for the position. Your overall experience must have been of such scope, level and responsibility as to conclusively demonstrate the ability to perform the duties of the position.
LICENSE REQUIREMENT:
Possession of an appropriate valid driver’s license, as required. For the current vacancy, possession of a driver’s license is desirable.
EDUCATION AND EXPERIENCE EVALUATION:
In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality, quantity, and/or recency of your education and experience. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.
EXAMINATION WEIGHT:
Education and Experience Evaluation………………………………..100%
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