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Customer Service
City and County of Honolulu, HI Hiring for ASSISTANT PROGRAM ADMINISTRATOR (BWS-CUSTOMER CARE) (EM-07) [1 vacancy] Job at Oahu Island Full Time
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Salary
$8,992.00 Monthly
Location
Oahu, HI
Job Type
Full-Time Permanent
Department
Human Resources
Job Number
246223
Closing
1/4/2023 11:59 PM Hawaii
Position Information
There is one (1) vacancy with the Honolulu Board of Water Supply, Customer Care Division, located in Honolulu. As the assistant to the Program Administrator of Customer Care, this position manages the day-to-day operations of the Division through subordinate supervisors and assists in the executive direction and coordination of programs assigned to the Division. Responsible for planning, developing, recommending and implementing process improvements and program enhancements and customer-facing projects. Leads, coaches and mentors the team through the changes.
If you qualify for the position, your name will be established to an eligible list. This list may be used to fill current and/or future vacancies in this department.
Additional Job Information
Applications must be submitted online by January 4, 2023, 11:59 p.m. Hawaii Standard Time (HST) to be accepted.
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:
- use a valid e-mail account;
- verify your e-mail address is entered correctly on your GovernmentJobs account;
- are subscribed to e-mail notices;
- check your spam folders; and
- add [email protected] and [email protected] to your contact list.
Minimum Qualification Requirements
At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT:
Equivalent to graduation from an accredited college or university.
Verification Requirement: You must submit evidence of your education in order to be given credit. Please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal to your application. Or mail or drop off a photocopy of your diploma and/or official transcript by the closing date of this recruitment to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Copies will not be returned. Unofficial transcripts will not be accepted. All information on your diploma and/or transcript must be legible in order to receive credit.
EXPERIENCE REQUIREMENT:
Three (3) years of administrative experience which included responsibility for a major program in a large organization or agency pertinent to the functional or program area assigned. For the current vacancy, such administrative experience must have included responsibility for a major customer services program in a large organization or agency that includes such functions as call center operations; walk-in customer services; web-based customer service and support; credit and collection; and customer troubleshooting calls and inquiries.
Administrative experience must have shown demonstrated knowledge of the principles, practices, theories, techniques, and trends applicable to public administration including financial, budgetary and other resource management, labor relations, development of plans and objectives, evaluation of programs, and public relations; organizational structure, functions, procedures, and applicable regulatory requirements for the organization served and the ability to establish goals and objectives, devise solutions to administrative problems; manage program project and changes; develop and evaluate administrative policies and procedures; and coordinate the people and other resources necessary to accomplish established objectives.
QUALITY OF EXPERIENCE:
Having the required number of years of experience will not in itself be accepted as qualifying for the position. Your overall experience must have been of such scope, level and responsibility as to conclusively demonstrate the ability to perform the duties of the position.
LICENSE REQUIREMENT:
Possession of an appropriate valid driver’s license, as required. For the current vacancy, possession of a driver’s license is desirable.
Examination Process
EDUCATION AND EXPERIENCE EVALUATION:
In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality, quantity, and/or recency of your education and experience. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.
EXAMINATION WEIGHT:
Education and Experience Evaluation………………………………..100%