Cimpar SC Hiring for IT Support Specialist Job at Oak Park, IL Full Time

IT Support Specialist

OAK PARK, IL

**Non-remote position**

I.T. Support Specialist

The I.T. Support Specialist is responsible for maintaining, monitoring, and enhancing both back-end and desktop/user equipment, software, and I.T. relatable infrastructure for CIMPAR.

IT Duties and Responsibilities:

Hardware

• Administer desktops, laptops, and IOS devices.
• Maintain inventory of all company phones, computers, laptops, and other equipment.
• Deploy and maintain workstations and virtual servers.
• Check device hardware to ensure functionality.
• Maintain working mobile device components through repair or replacement.
• Maintain landline infrastructure of the office and clinic environments.
• Participate in hardware reviews and provide recommendations.

Software

• Regularly evaluate all-3rd party software to ensure it meets CIMPAR’s needs.
• Administers and maintains all 3rd party software to ensure proper functionality.
• Diagnoses and resolves software issues when they arise.
• Manages MDM software.
• Manages the key card entry software.
• Manages the BodnoID card software.
• Manages the Zendesk ticketing software.

Network and Server

• Manages the network administration tasks such as lining cables and connecting users to the cloud.
• Monitors systems to oversee firewalls and other network-related improvement processes. Ensures network stability and monitors all work regularly.
• Resolves LAN/WAN connectivity problems.
• Performs troubleshooting and resolves VOIP systems and VPN-related problems
• Configures, monitors, and supports the physical and virtual server environment.
• Manages Microsoft Active Directory on a regular basis
• Ensures data storage is safe and secure through industry-standard security measures.
• Monitors the day-to-day operations of our computer network. (Such as VPN’s, Hyper-V, remote access, and logins to 3rd party software).

Security

• Installs, configures, and upgrades security software (e.g. antivirus programs).
• Secures network through firewalls, password protection, and other systems.
• Inspects hardware for vulnerable points of access.
• Monitors network activity to identify vulnerabilities.
• Maintains and enhances computer/cyber security training for staff.
• Maintains and implements two-factor authentication structures.
• Process all new hires, terminations, and access requests in a timely and well-tracked manner.
• Manages email filtering in Azure to scan all inbound and outbound emails to detect spam and malicious content.

Other IT Duties

• Oversees the day-to-day maintenance of CIMPAR’s website.
• Configures approved end-user mobile devices for connectivity to the system and troubleshoots basic communication issues.
• Assists staff with Microsoft Windows 11, Microsoft Outlook, and Office 365.
• Provides desktop support for computers and software through phone and direct contact with staff at all levels.
• Enforces company I.T. procedures and standards.
• Maintains and enhances overall IT training for staff

Qualifications:

• A degree in computer science or at least one I.T. certification is required.
• 1–2 years of experience in I.T. support is required.
• Experience with Microsoft Local Active Directory.
• Experience with Microsoft 365.

Preferred Qualifications:

• Experience with server and network basic functionalities is preferred.
• Knowledge of one or more of the following: Windows (Win7, Win10), macOS, and/or Linux.
• Experience with Scalefusion or any MDM (mobile device management) is preferred.
• Experience with Zendesk or any ticketing system is preferred.
• Experience in project management and planning, process mapping, group presentation, leadership, team building, and written and verbal communication is preferred.
• Basic understanding of I.T. infrastructure, I.T. assets, I.T. asset management, and I.T. asset setup and troubleshooting.