CI Solutions Hiring for Help Desk Technical Support – Remote Job at Remote Full Time

Have customer service and Call Center experience? Enjoy working with computers? Have an IT education or consider yourself Tech Savvy? “YES”, you say? Well, you’ve just made a WINNING choice & C3i Solutions is looking for YOU!! Work from Home position!

Pay rate: $17/hr + SHIFT DIFFERENTIAL FOR ALL HOURS WORKED AFTER 8PM AND OVER A WEEKEND

Current Shifts Available (ALL EST): DAY SHIFT, EVENING/WEEKEND SHIFT

PAID training hours: 9am-5:30pm for 3-4 weeks, REQUIRED to work these hours for training.

Must work from US soil. Equipment will be provided, we do not reimburse for internet service, which is required.

Job description:

As a Help Desk Analyst you will be responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Analyst – Help Desk role. All Analyst – Help Desk’s are subject to shift changes to adapt to the business needs of the Service Desk.

Education/Experience:

• High School Diploma or equivalent required
• Minimum of 2 years of customer service experience
• Minimum of 6-12 months of previous call center or computer support experience

Skills Needed:

• Strong Verbal/Written Communication
• Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications
• Troubleshooting for clients/Finding solutions for clients

We’ve got A LOT to offer here at C3i Solutions but the EXPERIENCE starts with YOU!

*We look forward to helping you kick-start your NEW journey here with us!*

C3i Solutions is an Equal Opportunity Employer – EOE, M/F, D/V.

Job Type: Full-time

Salary: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)
• Computer skills: 1 year (Required)
• Technical support: 1 year (Required)

Work Location: Remote