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Accounting / Finance
CHS Inc Hiring for Senior Customer Support Representative Job at Inver Grove Heights, MN Full Time
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CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
Summary
CHS Inc. has an exciting opportunity in our Payment Solutions group for a Customer Support Specialist. This position will provide customer support to cardholders, merchants, sales staff, and prospective new cardholders. You must have excellent communication skills, both verbal and written, be detail oriented and have the ability to learn new software systems. You must be analytical, solution-focused, organized, able to adapt to changing priorities, and able to work independently in a fast-paced environment.
Responsibilities
- Answer and resolve merchant inquiries regarding point of sale equipment, software updates, credit card balancing, and other card processing issues
- Address Cenex cardholder account concerns regarding billing, card usage issues and other account related inquiries
- Partner with our network service providers, vendors, and authorized service representatives to ensure merchant and cardholder satisfaction and retention.
- Collaborate with other groups within the Payment Solutions department to improve cardholder and merchant experience
- Provide total customer care to all inbound customer calls addressing matters regarding collections, credit card processing, updating account information and following all departmental policies and procedures with each call
- Address customer email concerns with professionalism while providing complete and accurate information
- Maintain, review, and create procedure documentation to be utilized by other members of the Customer Support team
- Initiate outbound calls to merchants and cardholders to address various time-sensitive card processing issues
- Educate the customer on existing and new products and services.
- Actively engage and contribute to continuous improvement of processes and procedures within the Payment Solutions department
- Promote Cenex products and the Cenex brand, ensuring growth and profitability.
- Maintain and promote a strong safety culture and follow all safety policies, procedures and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
Minimum Qualifications (required)
- 2+ years of experience in Customer Service and Technical Support
- High School diploma or GED
- Basic Microsoft Office knowledge including Excel, PowerPoint, and Outlook
Additional Qualifications
- Bachelor’s Degree.
- Previous experience dealing with customers in a phone-based environment
- Knowledge of the Fair Credit Billing Act and other related governmental requirements. Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, and motor vehicle checks, physical requirements, and FMSCA Clearinghouse.
Physical Requirements
CHS offers a competitive total compensation package. Benefits include Health, Dental, Vision, Hearing, Life Insurance, Health and Day Care Savings Accounts, Paid Vacation, 401K, Company Funded Pension, Profit Sharing, Long and Short Term Disability, Tuition reimbursement, and Adoption assistance.
CHS is an Equal Opportunity Employer.
