Christiana Care Health System Hiring for HR Service Representative at Wilmington, DE  Full Time

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition.

Primary Function:

We are seeking a Full-Time HR Service Representative who will primarily be responsible for responding to general inquiries and concerns from employees and management demonstrating an in-depth knowledge of Human Resources, Payroll and Expense policies and practices in a professional and courteous manner.

Principal Duties and Responsibilities:

• Responds accurately to a high volume of calls demonstrating outstanding customer service skills.

• Receives, investigates and responds to all customer inquiries using knowledge base system.

• Conducts customer call backs within established time frames or provide update on delays.

• Logs detailed and accurate information on calls received in the case management system.

• Interprets and responds clearly and effectively to all verbal or written requests for information.

• Demonstrates sound judgment in escalating employee relations or other HR inquiries to the appropriate content experts.

• Utilizes CCHS heat methodology when service issues arise.

• Stays current on recent federal, state and case law changes through monitoring labor law updates that impact organizations policies and procedures.

• Accesses and proactively recommend solutions when repetitions of individual problems indicate negative trends.

• Conducts exit interviews with all role model staff within established time frames to assist in resolving if corrective action may retain valued staff members.

Education and Experience Requirements:

• High school diploma required (Bachelor’s degree preferred).
• Two years’ customer service and Human Resources experience required.
• Previous call center experienced preferred.
• An equivalent combination of education and experience may be substituted

Christianacare Offers:

• Full Medical, Dental, Vision, Life Insurance, etc.

• 403(b) with company match

• Generous paid time off

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial mentoring, fitness and wellness reimbursement, and phenomenal discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.