Chippewa Valley Technical College Looking for Student Educational Technology & Integration Specialist Full Time

Posting #: 2023-1877

Category: Staff

Close Date: 9/17/2023

Type: Full-Time

FLSA Status: Exempt

Hourly Pay Rate/Salary
Starting annual salary of $51,209 – $64,105. Salary will be commensurate with qualifications.

Hours per Week: Full-time

Work Schedule: Salaried position

Anticipated Start Date: As soon as possible

Overview and Responsibilities

ALMOST 8 WEEKS OF PAID TIME OFF ANNUALLY! Plus: sick leave, Wisconsin Retirement System (WRS), tuition reimbursement, health insurance with employer HSA contribution, dental and vision insurance, and more! See benefits summary below.

The Student Educational Technology & Integration Specialist partners with the college’s Information Technology (IT) department in the implementation and maintenance of Degree Works, a degree audit and student educational planning tool. This position is responsible to both train on and provide user support for Degree Works tools and troubleshoot any issues or concerns related to Curriculum, Registration, and Advising. Additionally, this position serves as a Student Educational Technology Specialist and is responsible for developing, coordinating, and implementing remote learning and academic technology support services including online resources.

Responsibilities:

• Student Educational Technology Specialist responsibilities:
  • Develop rapport and constructive working relationships with remote students, staff, and faculty.
  • Establish and maintain a presence for student questions and consultation through phone, email, and virtual communication.
  • Work in consultation with faculty, student services, and administration to identify, contact, and assist students; establish and maintain departmental relationships to facilitate student success.
  • Provide classroom, online and remote training on the Learning Management System and academic technologies.
  • Provide referrals to appropriate student service departments regarding academic issues students may encounter to help overcome obstacles to student academic success. Examples of resources and support may include disability services, advising, collaborating with instructors, English language learner services, tutoring, academic support resources, etc.
  • Handle all incoming communications from students in an expedient and professional manner.
  • Research and analyze available educational technology and software to support online students.
  • Develop and maintain online learning resources training modules for students (e.g., tutorials to support knowledge of CVTC technologies, success seminars, Online Learner Resources webpage) as needed.
  • Collaborate with Instructional Technologist, Educational Technology Specialist, Academic Services and IT to assure appropriate technical documentation is available for students, for technology training.
  • Research and identify best practices for providing learning support services to remote students.
  • Promote remote learning support services through student events and faculty professional development sessions.

• Integration Specialist responsibilities:
  • Coordinate Degree Works scribe environment; troubleshoot, revise, and implement new/updated scribing.
  • Lead communication with vendor regarding Degree Works implementation.  
  • Track updates, issues, and changes to Degree Works and implement and coordinate the resolution.
  • Support the ongoing maintenance of Degree Works software.
  • Communicate with departments and Ellucian action line and ticketing regarding errors in Degree Works functionality.
  • Lead implementation, testing, and ongoing day-to-day operation activities of the degree audit and student education planning in Degree Works in partnership with IT.
  • Create new/updated program templates for use in Student Education Planning plans and modules.
  • Develop new/updated embedded online degree planning module in Degree Works.
  • Review and update existing Degree Works coding/scribing rules each academic year to ensure accuracy.
  • Provide ongoing institution-wide user support and annual Degree Works training to faculty, advisors, and staff.
  • Establish, revise, and implement policies and procedures for using Degree Works in collaboration with IT, Records and Registration, and Advising.
  • Update processes and procedures with Degree Works with institution-wide users.
  • Collaborate with departments to embed online readiness and success module and assessment into courses with low success rates.
  • Disseminate online course data to provide targeted support for faculty in online learning delivery to increase student success rates.
  • Support faculty to implement research-based current practices in online learning delivery instruction.
  • Research and identify trends in online learning to ensure quality.
  • Keep current in techniques and procedures used in the design, development, and evaluation of online learning delivery instruction.
  • Recommend changes to existing courses, including technology or instructional methods, to better support online course delivery.
  • Participate on the Banner User Committee (BUC).
• Assist and support with educational technology department initiatives.
• Attend conferences and training on distance learning and educational technology.
• Demonstrated knowledge of current education technology practices.
• Ability to work effectively in a team environment as well as the ability to work independently toward department goals.
• Demonstrate organization skills, attention to detail, and ability to develop and implement processes.
• Positive, customer-oriented skills.
• Project management skills related to emerging technology initiatives.
• Strong leadership and facilitation skills.

Required Knowledge, Skills and Abilities:

• Ability to prioritize, plan, and carry out a variety of work tasks.
• Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
• Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
• Excellent interpersonal and communication skills; ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
• Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
• Advanced knowledge of and skills with technology including software programs for communication, data collection, and decision-making including, but not limited to, Microsoft Office Outlook, Word, and Excel.
• Ability to work a flexible schedule and travel (i.e., access to reliable transportation) to regional campuses as needed to fulfill the responsibilities of the position.

Qualifications

• Bachelor’s degree in information technology, education, training & development, distance learning or related field.
• Minimum of three years of related work experience (e.g., post-secondary education, programmer analyst).
• Minimum of three years of experience with Enterprise Resource Planning (ERP) or data base system(s).
• Minimum of three years of experience with report writing tools (e.g., Cognos, Hyperion, Crystal Reports).

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.

The College is seeking to attract diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

Benefits Summary

2023 annual benefits include:

• 3 – 4 weeks of paid vacation time based on years of service
• 11 paid holidays
• Paid winter break – varies each year based on academic calendar and, at a minimum, includes days between Christmas and New Year’s holidays (some exceptions may apply for essential workers)
• Paid summer break – the week of July 4th
• 4 paid personal days
• 3 weeks (15 days) paid sick time annually for absences due to illness, injury, or doctor and dentist appointments of the employee, dependent children, spouse, or parents of the employee or spouse; cumulative to 135 days (1,080 hours)
• Paid bereavement time
• Paid volunteer time
• Tuition reimbursement up to $2,500 annually (eligibility requirements apply)
• Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA); CVTC contributes $3,400 annually for a family plan or $1,700 annually for a single plan to your HSA
• Wellness incentive of up to $600 for employees enrolled in CVTC’s health insurance
• $2,500 cash-payment in lieu of CVTC health insurance coverage for employees who have credible coverage through another source
• Dental insurance for employee, spouse, and dependents
• Vision insurance for employee, spouse, and dependents
• Life and long-term disability insurance premiums paid by CVTC
• Wisconsin Retirement System (WRS), CVTC matches 6.8%, vested at 5 years of credible service
• 403(b) tax deferred annuity program
• 457(b) deferred compensation plan
• Section 125 flexible spending accounts
• Employee Assistance Program (EAP)
• Professional development
• Access to expansive collection of college and public library resources for personal and professional use
• Free or low-cost services offered by CVTC program students, such as computer repair, automotive repair, Shear Inspiration Salon and Spa, and 620 West restaurant and culinary pop ups 

Benefits begin on the first date of employment (i.e., there is no waiting period).

CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college’s non-discrimination policies: Vice President of Talent & Culture, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711