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CHG Healthcare Hiring for Customer Success Representative Job at Remote Full Time
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Founded in 2008, LocumsMart provides web-based software-as-a-service solutions to the healthcare recruitment industry. The LocumsMart web-portal provides workflow automation, vendor management (VMS), and managed services provider (MSP) software for lowering costs, and increasing the efficiency of recruitment. Our clients include some of the largest hospital systems and staffing firms in the country.
Founded in 2008, Locumsmart provides web-based software-as-a-service solutions to the healthcare recruitment industry. The Locumsmart web-portal provides workflow automation, vendor management (VMS), and managed services provider (MSP) software for lowering costs, and increasing the efficiency of recruitment. Our clients include some of the largest hospital systems and staffing firms in the country.
Responsibilities
Locumsmart Account Support & Sales Representatives perform a variety of tasks related to the daily activity of Locumsmart’s clients. You will be expected to develop relationships with Locumsmart’s Users, and come up with custom, proactive strategies for anticipating their needs, and maximizing the revenue generated on any of their workflow activity that is assigned to you by the Support Manager.
Duties and responsibilities fall into 3 categories:
User Support – perform tasks as necessary to properly support Locumsmart’s Users
- Answer all incoming calls/chats/emails, and route them to the proper person
- Conduct user training and support via live chat and video conference
- Create dev tickets for all issues discovered during support
- Account Management & Sales – maximize revenue on assigned workflow items
- Daily proactive status check calls and emails on assigned workflow items
- Solicit new business from previously established contacts with Users
- Development – assist in testing and development of Locumsmart’s software products
- Perform user-case testing of application as requested
- Update User Support Documentation and materials as requested
Qualifications
The ideal candidate will have strong interpersonal communication skills, a high level of comfort using web-based tools, a natural curiosity and desire to learn new skills, the ability to efficiently manage his/her time, enjoy performing a variety of tasks in the course of a single day, and be comfortable working independently, and proactively. All candidates will be considered, but the following is preferred:
Education
- Bachelor’s Degree
Work History
- Healthcare
- Locum Tenens
- Recruitement
- Web-based business
- Software-as-a-service
- Sales and Marketing
Experience & Skills
- Live Chat Support
- Video Conferencing
- CRM Software
- Google Suite for Business
- EMail Marketing Programs
- Writing technical documentation
- QA testing
#LI-Remote
In return we offer:
- 401(k) retirement plan with company match
- Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
- Flexible work schedules – including work-from-home options available
- Recognition programs with rewards including trips, cash, and paid time off
- Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
- Tailored training resources including free LinkedIn learning courses
- Volunteer time off and employee-driven matching grants
- Tuition reimbursement programs
Click here to learn more about our company and culture.
We are an Affirmative Action/Equal Opportunity Employer
Veterans/Disabled
We are an at-will employer
What makes CHG Different? You.
