Cherokee Health Systems Hiring for IT Support Specialist Job at Talbott, TN Full Time

IT Support Specialist

Monday-Friday 8:00am – 5:00pm

Full-time (40/hour per week)

Locations available: Talbott, TN

Cherokee Health Systems is seeking compassionate, service-oriented individuals to join our team! Do you enjoy helping others? Giving back to the community? There is nothing more rewarding than knowing what you do at the end of the day matters to someone.

Who we are:

Cherokee Health Systems is a comprehensive healthcare organization caring for over 70,000 patients across 13 counties in Tennessee. We provide integrated primary medical, behavioral, dental, optometry, and clinical pharmacy services through our nationally recognized integrated model of care. Cherokee Health Systems is a unique “hybrid safety net”, holding designations as a Federally Qualified Health Center, Licensed Alcohol and Drug Treatment Facility, and Licensed Community Mental Health Center. We are committed to serving our mission to care for all, regardless of ability to pay, through innovation, excellence, and teamwork. We are a resilient organization, strengthened by collaboration across all functions of the system, including clinical care, finance, human resources, information technology, and operations.

Why work with us?

We understand our employees need a great life/work balance which is why we are not open on weekends, major holidays, or nights. We also offer these benefits for our incredible employees:

• Competitive PTO package with paid holidays
• Medical, dental, and vision insurance
• Disability insurance
• Employee assistance program
• Teledoc
• 403(b) retirement plan with matching
• Advancement opportunities

About our IT Support Specialists:

Our IT Support Sepcialists are the primary point of contact for the organizations technical needs. They help service our clinic locations by answering how-to questions, providing system and network status, providing remote support, and troubleshooting various technologies and applications.

What we are looking for:

A compassionate individual that has an Associate Degree, with previous experience with electronic health records and technical support experience preferred.

What you will do:

• Fields support calls, chat, email, and/or other communication from users with inquiries regarding or issues with software, hardware, connectivity, printing, telephones, video conferencing, electronic health record, or other similar concerns.
• Diagnose and provide a path to resolving various technical issues through triaging initial communication with end users, escalating problems to tier 2, or IT Support Supervisor when required.
• Responsible for documenting support requests received via email, chat, telephone, electronic ticketing systems, etc.
• Ability to handle majority of requests without assistance, following established procedures and using available knowledge bases, help tools, and Internet searches to follow issue through to a proper resolution
• Arranges service by software or hardware vendors to repair or replace defective products
• Follows up with end users to ensure issues are resolved
• Instructs users in proper use of hardware and software
• Loads specified software packages such as operating systems, office suite software, third party applications, updates, service packs, security patches, and firmware onto PCs, laptops, thin clients, iPads, smartphones, printers, fax machines, video codecs, etc.
• Other duties as assigned.

Submit your resume or apply on our website today! We can’t wait to hear from you!

Please note to be considered for this or other positions with Cherokee, we do require a completed application (www.cherokeehealth.com/careers). Candidates who complete the company’s application will be given first consideration for an interview.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Cherokee Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, genetics, or status as a protected veteran.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• Talbott, TN 37877: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Per CMS guidelines, all employees are required to have the COVID-19 vaccine. Do you have any discrepancies with that?

Education:

• Associate (Preferred)

Work Location: One location