Charles River Recovery LLC Hiring for Admissions Coordinator / Intake Representative Job at Weston, MA Full Time

Charles River Recovery is growing, adding 30+ new beds in 2023, as we provide the highest quality substance use treatment services, directed by evolving physical, emotional, and spiritual needs of our patients, delivered in an environment that fosters well-being and compassionate care, driven by the continuous pursuit of improvement.

• We are seeking Admissions Coordinator / Intake Specialists
• 30 hours (10 hour shifts)days/evening (11a-9:30p) shift3 per week. Job share opportunity with either evey weekend or every other weekend options.
• 16 hours per week days (7a-3:30p) or evenings (3p-11:30p) every other weekend.

The Admissions Coordinator/Intake Representative will facilitate and evaluate therapeutic, medical, and financial arrangements of incoming chemically dependent patients and/or family members.

Specific Responsibilities:

• First point of contact for all incoming phone inquiries regarding admissions.
• Provides telephone and in person assessments, verification of benefits and, initial contact with referral sources and potential patients.
• Discusses financial options with patients and responds to insurance-related questions.
• Obtains appropriate clinical and demographic information for the purpose of obtaining insurance authorization with a clinically appropriate recommendation for level of care and length of stay.
• Schedules tours for prospective patients and their families and schedules admissions.
• Maintains communication with potential patients, unit staff, referral sources and families, as appropriate.
• Collaborates with nursing and RSS staff to ensure admissions are completed in a timely manner and provides appropriate orientation to program aspects for patients post admission.
• Assures prompt responses to patient needs.
• Records data and inputs documentation into the EHR system (or Salesforce?).
• Collects and analyzes data related to departmental performance indicators and provides regular feedback to the Program Director regarding caller information, marketing campaigns, and other information that can be garnered through call quality and call volume.
• Reviews and maintains all documents and departmental logs.
• Works with the Program Director to ensure that the census is maintained and will participate in marketing or outreach activities as needed.
• Assists counselors and other senior program staff in crisis intervention as needed.
• Provides any other job-related duties as assigned.

Education and Experience:

• Bachelor’s degree in psychology or related field or
• Associates Degree with at least 1 year of experience in similar position or
• High School diploma with at least 2 years in a similar position
• Experience working in admissions in substance abuse services will be strongly preferred
• Knowledge of HIPAA policies and procedures
• Proficient with Microsoft Office.
• Strong communication and negotiation skills.

Job Types: Full-time, Part-time

Pay: $23.00 – $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid sick time
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Hospital
• Inpatient

Medical specialties:

• Addiction Medicine

Schedule:

• 10 hour shift
• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Weston, MA 02493: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Admissions: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location