Cerebral Staffing, LLC Hiring for Customer Support- Freight Job at Rock Valley, IA Full Time

Join our team remotely as a full-time customer support representative for John Deere in Rock Valley, Iowa. Prior experience in a remote call center position dealing with shipping, receiving, sales and order management is required for this role. A degree is preferred by not required. Candidates must be able to work on-site part of the time!

Hours: 1st shift hours- candidates needs to work within the timeframe of 7:00 AM – 5:00 CST. Hours may vary. Hybrid schedule 3 days/3rd week of the month. Visa sponsorship is not available for this position.

Hourly Rate of Pay: $23.65

MUST HAVES:

Microsoft Excel, warehouse administrative experience, and Microsoft Outlook. Experience with freight, shipping, and parts is a huge plus!

Description:

• Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts, whole goods or product related services.)

Duties:

• Completing truck freight claims, traces, RGA truck pick ups for US/Canada.
• Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
• Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
• Distributes additional product/service/policy information to customers, dealers, and Deere personnel.
• Develops common solutions to problems with team members to maintain required service levels.
• Maintains the accuracy and availability of customer related information on-line.
• Assists in the promotion of John Deere products/services/programs through special program offerings, special mailings and pro-active user contact.
• Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.

Job Type: Full-time

Pay: $23.65 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Rock Valley, IA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• telephone customer service: 1 year (Required)

Work Location: One location