Central Boston Elder Services Hiring for IT Support Specialist Job at Roxbury, MA Full Time

POSITION SUMMARY:

Candidate must be technically skilled with good problem-solving ability and be a reference point for IT-related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of systems, among other technical duties. Expected to display good interpersonal skills when interacting with colleagues at all departmental levels, listening to their technical needs, understanding their problems, and implement solutions.

Responsibilities:

• Provide technical support to users and being the first point of contact for issue reporting
• Provide training to new employees and other training sessions as required.
• Supporting our internal IT systems and infrastructure
• User Management including onboarding/offboarding.
• Install, uninstall, configure, and troubleshoot hardware and software.
• Performing tests and evaluations of new software and hardware.
• Establishing good relationships with all departments and colleagues
• Create, analyze, report, convert, or transfer data, using specialized applications.
• Managing technical documentation.

Requirements:

• IT certification(s), degree in information technology or related field
• 2+ years of experience similar role
• Effective written and verbal communication skills
• Good problem-solving skills and attention to details
• Knowledge of hardware technology and concepts
• Expert level in Microsoft Office Applications

PHYSICAL REQUIREMENTS OF THE JOB:

• Ability to lift and carry objects frequently weighing up to 10 to 20 pounds.
• Ability to climb stairs, and may be require standing, stooping, or bending

Job Type: Full-time

Pay: $14.25 – $34.10 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Roxbury, MA 02119: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

License/Certification:

• IT Certifications (Required)

Work Location: One location