Works in conjunction with all areas of Student Services to include campus tours, production of photo ID’s (student, community, staff, faculty), special projects for registration, admission, marketing, outreach, advising, financial aid, and student accounts departments. Assist in the processing or registrations, and act as an extension of the registration department for when additional assistance is needed in that respective department. Provide immediate assistance to all that enter CAC student services lobbies. Provide first level support for inbound callers to Central Helpdesk line. Helpdesk support representative is responsible for the training and onboarding of new Central Helpdesk student employees, following the instruction and direction of the manager or director of Central Helpdesk department.
Position Note: There are positions available at Central Arizona College’s Signal Peak, Maricopa, San Tan and Superstition Mountain campuses. Responsibilities
MARGINAL FUNCTIONS:
This position may perform other duties commensurate with the functions and level of the position to include participating in committee assignments and the recruitment and retention of students.Qualifications
EDUCATION: High School Diploma or GED
EXPERIENCE: One semester as a Helpdesk student employee and/or demonstrated ability in subject area
DESIRABLE: Experience in customer service, and computer operations
Knowledge, Skills, & Abilities
Central Arizona College prohibits discrimination in employment and educational programs based on race, color, religion, sex, age, disability, national origin, military status, genetic test information, sexual orientation, or gender identity or expression.
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