Centerwell Hiring for Lead Product Owner, Center Operations-Digital Engagement at Atlanta Full Time

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The Lead Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Lead Product Owner works on problems of diverse scope and complexity ranging from moderate to substantial.

As the Lead Product Owner (PO), you will play a critical role in shaping the future of technology products offered within our integrated care delivery system, ensuring the creation of maximum value for customers. The PO champions the product, facilitates product/feature decisions, and owns accountability for the product content and releases. The PO serves as the liaison between the agile team (organizational change management experts and configuration specialists) and stakeholders, including Business Owners and Product Management. The PO ensures the needs and requirements of all stakeholders are addressed and prioritization considerations decisions on their behalf. The PO works continuously with the team, defining and driving product vision, establishing increment and sprint goals, and prioritizing the team’s backlog.

Responsibilities

Primary scope will be focused on patient facing digital engagement products. Scope also includes two leading Electronic Medical Records vendors and related technology/features including interfaced and standalone solutions, business process and change management for care delivery support team members. Additionally, the strategic plan and maintenance of supporting system infrastructure and business support processes are in scope.

Key Responsibilities

• In collaboration with Product Management, lead a team of configuration specialists to align vended solution and business need.

• Collaborate with cross-functional teams, including IT, design, marketing, sales and peers in Clinical and Center Operations Product roles to ensure a coordinated and successful product launch.

• Create value for both customers and organization while mitigating risk.

• During product/feature discovery, the PO validates hypotheses by continuous testing.

• Serve as Product Owner for digital engagement solutions, lead workgroups, and advise on development of product management methods and techniques

• Proactive address problems and make recommendations to improve processes, and works with management to support change implementation

• Exercises independent judgment and decision making on complex issues related to product ownership and provides direction regarding priorities for a work group

In coordination with all stakeholders

• Work with Product Management to establish product/feature roadmap and goals to achieve the highest customer value while aligning the product/feature roadmap with other products in the Portfolio Roadmap, managing any dependencies

• Collaborate with internal and external contacts to analyze needs and align product roadmap to strategic goals

• Work with all stakeholders to ensure feature vision and breakdown

• Decide where discovered work (defects or features) get addressed and prioritized

• Create Release Plans and manage releases, including recommendation of product release timing

In coordination with the Agile team

• Establish sprint goals in coordination with the team

• Prepares user stories including Acceptance Criteria, and collaboratively elaborate to meet Definition of Ready

• Attends Backlog Grooming, Sprint Planning meetings, providing goals, clarifying stories/requirements

• Attends Sprint Reviews, gathering stakeholder feedback to change features and priorities

• Mitigate roadblocks to achieving sprint/release goals

• Be available to the team on short notice to clarify any questions

• Attend Daily/Weekly Standups

Use your skills to make an impact

Required Qualifications:

• Bachelor’s degree in business or healthcare.

• Six Sigma or SAFe certification

• Seven or more years proven experience in product with track record of delivering successful products to market.

• Seven or more years experience in healthcare business management

• Three or more years demonstrated leadership experience

• Two or more years experience in Primary Care

• Two or more years super user or equivalent experience with Electronic Medical Records system.

• Excellent communication, collaboration, and interpersonal abilities.

• Ability to effectively manage conflicting needs of stakeholders

• Deep understanding of business change management principles.

• Analytical and data driven decision making capabilities.

• Experience with modern product management practices and agile methodologies.

Preferred Qualifications

• Master’s degree in business or healthcare.

Additional Information

Alert

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Interview Format:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

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Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$112,400 – $154,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, ‘Humana’) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of ?Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of ?Humana?to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options ~~~