Center State Propane Hiring for Customer Service Representative Job at Waterville, NY Full Time

Center State Propane is looking to hire a Customer Service Representative.

Job duties will include:

• Answer phones, multi-task and input data on computer of various natures, perform filing duty.
• Maintain accurate and on time reports and records relative to various aspects of the business.
• Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Maintain an in-depth knowledge of products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
• Provide high levels of customer account management by properly setting up and maintaining account information and data
• Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities
• Handle administrative, data entry, and reporting.
• Coordinate coworkers to ensure high levels of customer service and achieve operational excellence.
• May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs
• Must be detail oriented, reliable, and have good phone etiquette. Must be able to work well alone and as part of a team.

Job Type: Full-time

Pay: $17.00 – $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location