Clinical Applications Trainer/Helpdesk Support (QA)
The Center for Urban Community Services (CUCS) is an acclaimed human services organization and one of the nation’s largest providers of social and mental health services in supportive housing. CUCS is a leader in implementing new practices, sharing knowledge and assisting in shaping local, state and national strategies for people who are homeless, low-income, or living with mental illness or other special needs.
The Clinical Applications Support Department is part of CUCS’s Quality Assurance (QA) Department and is responsible for maintaining and managing all aspects of the agency’s electronic health records (EHR) – Foothold AWARDS. The Clinical Applications Support Department works as a team in a fast paced environment handling multiple concurrent projects at any given time. The department supports many different program types across the agency to develop and maintain processes that ensure data quality and adhere to regulatory standards. The selected applicant will primarily provide AWARDS software support and training to end users, as well as assist with special projects.
Primary responsibilities are the following:
This position reports to the Deputy Director of Clinical Applications Support.
Benefits We Offer:
CUCS/Janian requires all employees and contractors at all locations to be vaccinated against COVID-19. Newly hired staff and contractors must be fully vaccinated by their start date and must provide proof of vaccination status. Exceptions will be made only for those staff who request and present adequate support for a reasonable accommodation as defined by City, State, and Federal Law.
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