Cemstone Hiring for Customer Service/Dispatch Assistant Manager Job at Saint Paul, MN Full Time

Primarily responsible for providing effective support of customer service and dispatch by utilizing excellent, in-depth knowledge of company products and programs, as well as fellow team members within the Customer Service and Dispatch Departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for Managing Department when Manager is absent.
• Dispatch orders and do order entry.
• Negotiates with customers an acceptable delivery time so that orders are

not lost.

• Dispatch orders to maintain consistent on time delivery.
• Documents customer complaints and/or issues to Dispatch Manager

and/or Sales Representative.

• Communicate any issues or concerns that may come up to appropriate

group. Operations, Sales, Engineering Services or Senior Management.

• Assist Placing Services Department on daily business and in Placing

Services Manager absence.

QUALIFICATIONS AND/OR EXPERIENCE:

• High School diploma or general education degree (GED).
• Three to five years related experience, and/or training or equivalent

combination of education and experience.

• Knowledge of Minneapolis/St. Paul and surrounding areas.
• Communicate in a positive and helpful manner with a variety of customers.

Both Internal and External.

• Knowledge of the Minneapolis/St. Paul and surround areas.
• Basic computer skills for entering orders.
• Perform basic math skills, such as addition, subtraction, multiplication, and

division.

• Prior transportation/dispatch experience.
• Overtime may be required as business dictates

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

• Dispatching: 1 year (Required)
• Call center management: 3 years (Required)

Work Location: One location