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Software & Technology
CDL Inc Hiring for IT Helpdesk Job at Chicago, IL Full Time
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CDL 1000
Job Title:
IT Helpdesk
Company Overview:
CDL 1000 is a 24-hour asset-based 3PL, a global supply chain company with advanced tracking and freight matching capabilities in Chicago, Illinois, and aggressively hiring across 48 states. We provide seamless, top-tiered logistic solutions nationwide, as well as in Canada. CDL 1000 focuses on building customized solutions for each client based on their individual needs and untapped potential.
When deciding what type of provider is the perfect fit for your business, weighing the pros and cons can be difficult when you have not had the experience of working with both. We sell our abilities on our premium service, reputation, execution, and experience for each client’s needs. We recognize that it takes a grade A-team to get each job done flawlessly. Join our dream team today, and work with a high-profile clientele.
Responsibilities:
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Maintain security strategies and action plans for all CDL information systems assets, including disaster recovery, database protection, and planning and designing security solutions and capabilities to identify, protect, detect, respond, recover from, and mitigate cyber threats and vulnerabilities
Provides world class customer service with a focus on setting a positive and supportive tone with end users
Reacts and responds to tickets and alerts to ensure maximum possible service availability and performance
Records ticket and status information in a timely / accurate fashion
Provides Level 1 and 2 support for incidents (problem/issues) or service requests related to hardware, software, mobile devices and network connectivity
Facilitates resolution of tickets/service requests while meeting or exceeding defined service level expectations
Contributes and maintains accurate documentation to provide consistent solutions
Assists level 2 systems and network security teams with tasks as server builds, firewall policy updates and system backups
Completes assigned administrative projects (i.e. testing and other project related tasks)
Hardware and software support for both desktop/laptop computers and printers
1 year of experience with Active Directory environments
Additionally, the position will protect, detect and respond to mitigate internal security incidents
Maintain and upgrade security products
Will be responsible for monitoring security incidents, along with executing of incident response processes
Will triage incidents for severity and escalate severe events
Assist in creation and maintenance proper ITS security policies
Create and maintain proper security tools, incident playbooks and internal processes
Qualifications:
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Degree or no degree; we choose whether your talent is a perfect fit.
This position requires the ability to manage the flow of data, perform analysis, generate summary reports and communicate by voice or data while being connected in the office, at home or while travelling by laptop or mobile device regularly without regard to time zone or day of the week
The candidate will need to support the IT systems during scheduled maintenance or incident response
Demonstrated capability to make sound decisions based on good security practices and principles
Experience and/or familiarity with security configurations for switches, firewalls, intrusion detection systems, intrusion protection systems, and other network-attached devices
Understanding of security principles and good knowledge of cyber security technologies, backed up with suitable credentials or certifications
What we value:
We all share the same core values:
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Lead with Purpose – Leadership does not necessarily mean management. Everyone is a leader, no matter the role. Taking pride in your responsibilities with finding & executing solutions is critical.
Focus on the ‘Why’- The best solutions start with everyone understanding the problem and its impact. We’ve found that if someone understands the ‘why,’ they will produce an innovative ‘what’ and ‘how.’ If we cannot clearly explain the ‘why,’ we don’t understand the problem ourselves.
Bring a Sense of Humor – Our work environment is a lighthearted & optimistic place where employees are united by humor and camaraderie; we believe laughter is a great way to uplift employee morale and form bonds with each other.
Collaboration – We won’t thrive without recognizing others’ strengths. Listen and evolve together, helping and supporting each other for the sake of a collective goal.
We believe in the following workplace norms:
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Honor Commitments, Your Word Matters – Specific, Measurable, Attainable, Relevant & Timely (S.M.A.R.T.) Asks & Answers.
Allow O.K.R.s To Guide Us – Individual & Departmental O.K.R.s will largely impact success at CDL1000, Inc.
Agree to Disagree & Commit -Voice concerns in a respectful & appropriate manner directly to your manager or the Executive Team.
Assume Positive Intent – Always start from the idea that a person meant well or was doing their best, no matter what they say or do.
What we are offering you:
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PTO
401K
Snacks and drinks, all the snacks.
Paid Holidays
Medical Benefits
Dental Insurance
Vision Insurance
Life Insurance
Supplemental Offering through Aflac
Competitive Compensation Package
Interview Process:
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Initial screening with the HR/Recruitment Directors — 30 minutes
Video Call with the Director of the department — 30 minutes
Video Call with your direct hiring Manager — up to 45 minutes
In-office meeting with direct Manager — will also be meeting the team you’ll be working with to ensure it is a culture fit
Final stage review your offer letter!