Client Solutions Manager Job ID 102847 Posted 10-Feb-2023 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Remote – US – Remote – US – United States of America RESPONSIBILITIES The purpose of this position is to support the Sales team with pre-sales efforts to qualify, pursue, and close strategic business development opportunities. Manages and owns technical sales solution blueprints and demos. Designs and provides solutions and aligns client scope with Service Catalog to drive client success. Travel as needed (25-35% target) ESSENTIAL DUTIES AND RESPONSIBILITIES Supports the Sales team with pre-sales efforts to qualify, pursue and close strategic business development opportunities. Meets with prospective clients to understand and interpret their current processes, technical environment, and key business issues/drivers. Coordinates and delivers pre-sales technical and architectural review sessions with prospects. Aligns and documents client scope requirements within the Services Catalog. Creates and maintains pre-sales demos. Prepares and delivers executive, architectural, and technical presentations. Assists in RFI/RFP responses to clearly define all requirements. Intersects with the Client Enablement Business office and P&P functions to complete client specific proforma�s including thoughts specific, but not limited towards staffing and pricing. Assists in the hand-off of new customers from Sales to Implementation. Provides feedback to the Product Management team on new feature requests and product enhancements from the new prospect client base. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company’s values. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. EDUCATION and EXPERIENCE Bachelor’s degree (BA/BS) from 4-year college or university in Business or related field. 5+ years of consulting or pre-sales solutioning experience; Facilities Management preferred. CERTIFICATES and/or LICENSES Lean Six Sigma or related Process Improvement capacity preferred. COMMUNICATION SKILLS Excellent written and verbal communication and presentation skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Demonstrated high level of self-direction and decision making. Must be comfortable presenting to senior level client executives. FINANCIAL KNOWLEDGE Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports. REASONING ABILITY Ability to comprehend, analyze, and interpret complex documents. Ability to solve advanced problems and deal with a variety of options in complex situations. Requires advanced analytical and quantitative skills. OTHER SKILLS and ABILITIES Demonstrable experience with implementations of Services and/or Software solutions. Proficient skills with Microsoft Office products (Word, Excel, PP, Outlook, Project). Comfortable working in a fast-moving environment with dynamic objectives. Willingness to travel extensively and sometimes with short notice. SCOPE OF RESPONSIBILITY Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $85,000 annually and the maximum salary for the position is $105,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at ~~~ or via telephone at +~~~ (U.S.) and +~~~ (Canada). NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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