Catholic Charities Hiring for Director of Men’s Shelter Operations at Washington, DC  Full Time

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment, and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world-class, high-performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Catholic Charities of the Archdiocese of Washington values the safety of our employees, our clients, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are up to date with your COVID vaccinations, including the booster dose or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with Catholic Charities of the Archdiocese of Washington.

Our Benefits:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program
• Flexible work arrangements
• Clinical supervision for licensed social workers and counselors

JOB SUMMARY: The Director of Men’s Shelter provides leadership and management of assigned housing programs in accordance with best practice standards of the profession,
contract/grant requirements and all Agency practices and procedures. The position is accountable for the operations, finance, development reporting and engagement, organization development and personnel activities of the assigned programs.

Supervisory Responsibility: Provides administrative supervision of up to 7 FTEs and functional supervision of 125 FTEs.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Provide leadership and direction to all program staff and volunteers.

1. 1. Oversee supervision of staff, which includes recruiting, staffing, hiring, performance evaluation, performance improvement, training, professional development, and setting standards for customer service.
   2. Conduct regular staff meetings; communicates and ensures adherence to policies and procedures; and facilitates team meetings and team effectiveness.
   3. Ensure all vacancies are posted and filled in a timely manner for all programs to minimize overtime and avoid negative program performance.
   4. Manage staff and client grievances appropriately, whistleblower and internal and external investigations in accordance with practices and procedures in a timely manner.

• Manage program budget and expenditures to ensure that available funds and resources are used efficiently.

1. 1. Monitor the program revenues and expenses in accordance with the approved department budget.
   2. Oversee Program Managers in the preparation of budgets and in monitoring of program revenues and expenses in accordance with approved department budget.
   3. Review and monitor scheduling and timekeeping processes of program supervisors. Ensure proper use of paid time, and avoidance of unnecessary overtime of program staff.

• Manage and oversee the administrative and daily operations of the program manager in support of overall program goals and objectives.

1. 1. Maintain and develop systems and processes to enhance operational efficiency.
   2. Monitor program implementation in accordance with grant funding requirements, agency policies and procedures and Council on Accreditation (COA)standards.
   3. Partner effectively with internal Agency partners such as members of the finance, human resources, development, communications, volunteer and facilities department.
   4. Perform liaison activities with community partners including local government agencies, community non-profit agencies, and program advisory committees as needed.
   5. Conduct regular reviews for accountability and program performance.
   6. Oversee and/or coordinate the collection, compilation and analysis of program activity data; write and ensure the timely submission of all external and internal program reports.

• Establish and implement development goals to ensure that resources are available to sustain the program.

1. 1. Cultivate and maintain funder and donor relations at appropriate level in coordination with HHS Front Office and CC Finance and Development teams as required by Executive Director.
   2. Facilitate the preparation and submission of contracts and/or grant applications and ongoing reporting requirements accurately, on time and in accordance with Agency P&Ps and department expectations.

• Oversee and maintain quality program practices, ensuring compliance with best practice standards, (COA) standards, contract/grant requirements, agency practices and procedures and department expectations.

1. 1. Conduct client record reviews on an ongoing basis.
   2. Implement Corrective Action Plan to address deficiencies identified through the Agency client process and Continuous Quality Improvement (CQI) process.
   3. Enable staff participation in quality improvement.
   4. Update the program’s practices and procedures, and program manual as needed.
   5. May assist in the management of the maintenance of the program’s facility and/or equipment in accordance with relevant health, fire and safety codes, and COA standards.

• Oversee special projects, participate in community/Continuum of Care (CoC) work groups and committees as assigned by Executive Director.
• Perform other job-related duties as assigned.

EDUCATION and EXPERIENCE:

• Master’s degree in Non-profit Management or related social science field.
• 10 years of progressively responsible nonprofit experience program management.
• 5 years of supervisory experience.
• Experience working in a Shelter Day Program and/or group living settings.
• Experience creating and managing government cost reimbursable contract and budgets exceeding $1M.
• Driving is required. Must have valid local driver’s license and clean driving record.

SKILLS and COMPETENCIES:

• Ability to communicate effectively in written and oral.
• Ability to respond to and work effectively with stakeholders.