Catholic Charities Hiring for Bilingual Program Manager (Case Management for Migrants) at Washington, DC  Full Time

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment, and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world-class, high-performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Catholic Charities of the Archdiocese of Washington values the safety of our employees, our clients, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are up to date with your COVID vaccinations, including the booster dose or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with Catholic Charities of the Archdiocese of Washington.

Our Benefits:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program
• Flexible work arrangements
• Clinical supervision for licensed social workers and counselors

JOB SUMMARY: The Program Manager provides comprehensive management of the case management services for migrants, ensuring that the program and services are in accord with best practice standards, contract and grant requirements, and agency practices and procedures. Oversees fiscal, operational, administrative, staff management, and quality practices of the program; and liaises with external community partners.

Supervisory Responsibility: Provides functional supervision of up to 8 staff.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Manage and oversee the administrative and daily operations of the program in support of overall program goals and objectives.

1. 1. Develop and implement systems and processes to enhance operational efficiency.
   2. Monitor program implementation in accordance with grant funding requirements.
   3. Conduct regular reviews for accountability and program performance.
   4. Oversee and/or coordinate the collection, compilation, and analysis of program activity data; write and ensure the timely submission of all external and internal program reports.
   5. Perform liaison activities with community partners, including contract monitors.
   6. Works to resolve program issues (e., client grievances, customer service, financial/operational challenges, incident reporting and following etc.).

• Provide leadership and direction to all program staff and volunteers; oversee supervision of staff, which includes scheduling, recruiting, staffing, hiring, performance evaluation, time sheet review, overtime tracking and monitoring, staff training, and professional development; set standards for customer service; conduct regular staff meetings; communicate policies and procedures; and facilitate team dynamics.
• Manage program budget and expenditures to ensure that available funds and resources are used efficiently.

1. 1. Provide fiscal direction to the program.
   2. Monitor program revenues and expenditures; prepare budget revisions; and provide required financial reports.
   3. Facilitate the preparation and submission of contracts and/or grant application.

• Oversee and maintain quality program practices, ensuring compliance with best practice standards, contract grant requirements, and agency practices and procedures.

1. 1. Implement Corrective Action Plan to address deficiencies identified through the agency client process and CQI process.
   2. Enable staff participation in quality improvement.
   3. Update the program’s practices and procedures, and program manual as needed.
   4. Coordinate and oversee the maintenance of program facilities and equipment in accordance with relevant health, fire and safety codes, and COA standards.
   5. Coordinates with Director QA and HMIS Manager the monitoring of database contract requirements to ensure contract compliance.

EDUCATION and EXPERIENCE:

• Bachelor’s degree in human services or related field required.

• Social work degrees, social work licensure in the appropriate jurisdiction is required.
• Professional counseling degrees, professional counseling licensure in appropriate jurisdiction is required.

• 2 years of progressively responsible non-profit experience in program management.
• 2 years of supervisory experience.

SKILLS and COMPETENCIES:

• Bilingual (English/Spanish).
• Knowledge of management principles and practices.