Catch Miami Hiring for Customer Service Representative II Job at Milwaukee, WI Full Time

Position Title: Tier II CSR

Schedule: Monday – Friday, Full Time
Location: Milwaukee, WI
Interview Process: Virtual

Catch is hiring a Tier II Customer Service Representative. he primary task of the Customer Service Representative II is to provide extended support via productive conversations and recording customer feedback. By providing knowledgeable and professional support the Customer Service Representative II will efficiently and effectively resolve escalated customer concerns, keep accurate ticket records, and follow up with customers.

Customer Service Representative II Primary Duties:
– Resolve customer inquiries in an accurate and efficient manner
– Work with customers to troubleshoot issues or concerns that may arise
-Assist in account setup and activation
-Confirm customer information after it it is submitted to ensure account accuracy
-Follow SOPs when handling sensitive customer information and data
-Process sales transactions for new accounts
-Assist with new account enrollment
-Speak with customers to ensure each customer has a positive experience
-Maintain an up to date working knowledge of service offerings

Customer Service Representative II Position Requirements:
-Previous experience in customer service or a customer facing role
-Possess a clear mastery of written and verbal communication
-A professional demeanor throughout all customer interactions
-Computer literacy, accurate typography
-Reliable access to transportation within the Milwaukee-Midtown area
-Multi-tasking and profiicent data entry abilities

Additional Qualifications of a Customer Service Representative

-Enjoys front line customer service

-Positive mindet, adapts well to flexible learning

-Thrives in a team environment

-Posseses great comprehension & retention skills

Next Steps: Please submit a resumé to apply!

Job Type: Full-time

Pay: $15.65 – $18.25 per hour

Benefits:

• Health insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work Location: One location