Carfax Hiring for Service Desk Analyst Job at Buenos, TX Full Time

Join our Winning Team as a Service Desk Analyst

As a Service Desk Analyst, you will provide a full range of networked computer support services to internal CARFAX employees and visitors. Service is provided face-to-face, via telephone and electronically. Service Desk Analysts regularly work with other technical staff to support the overall infrastructure, systems, and processes necessary to operate a high availability, fast paced environment.

As a Service Desk Analyst, you will:

• Provide accurate and creative solutions to customer’s hardware and software problems to ensure user productivity.
• Configure new and existing PCs, laptops, virtual machines, and mobile devices using established CARFAX processes and procedures
• Install and update software using IT internal tech stack
• Research, resolve and respond to questions received via telephone calls, internal ticketing system, visits, Slack and email in a timely manner
• Build, test and deploy software packages to all workstations and laptops using desktop management tools
• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers

To be considered for this role, you will need:

• Ability to speak and write English and Spanish is MUST for this role
• 2-3 years previous help desk experience combined with technical training or Certification in A+ or MSP, Apple certification or an associate degree in IS
• Detailed understanding of Mac OS x, Windows 10, and Linux
• Proficient in use and support of MS Office 2019/Office 365 on Mac and PC platforms
• Exceptional customer service skills
• Time and project management skills
• Aptitude to learn and support a variety of frequently changing applications and systems
• Ability to multitask in a fast-paced environment, while maintaining an emphasis on quality
• To be self-motivated, detail oriented, and able to work effectively in a team environment
• Ability to travel for off-site meetings and respond to afterhours urgent calls from internal users when needed

Physical Requirements:

• Ability to lift and carry 60 pounds (workstations, servers, printers, etc.)
• Must be able to lift and move desktop PCs as well as maneuver under counters to run cables and wires for PCs