CareOregon Hiring for Innovation Specialist II- Behavioral Health at Portland, OR  Full Time

Job Title	Innovation Specialist II – Behavioral Health
Exemption Status	Exempt
Department	Behavioral Health
Manager Title	Behavioral Health Integration Manager
Direct Reports	n/a
Requisition #	23907
Pay and Benefits	Estimated hiring range $78,270 – $94,710 / year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers
Posting Notes	This hybrid role will primarily work from home, with occasional attendance needed at events around Portland, Oregon. *Candidates must submit a cover letter to be considered for this position.*

Job Summary

This intermediate position provides technical assistance, coaching, and training to the CareOregon provider network in areas related to mental health and substance use health services with moderate oversight. This position leads in the design and facilitation of complex collaborative meetings, and providing on-site support to member mental health, and substance use treatment organization leadership and care teams to implement systems, processes, and workflows that improve quality outcomes, patient experience, clinic and team satisfaction, and reduced health care costs. This position partners closely with CareOregon and CCO regional teams and leadership to lead, develop, oversee, and implement programs, initiatives and payment models that support and enhance behavioral and whole-person health. This role requires a high level of skill in collaboration, coordination, and influence with multiple internal and external stakeholders in positions of clinical and operational leadership. Acts as a resource in supporting the onboarding and upskilling of newer members of the team.

Essential Responsibilities

Technical Assistance

• Provide on-going on-site support to clinical and operational leadership teams and staff of in-network and non-network mental health and substance use treatment providers in the areas of practice transformation and coordination with primary care on projects of moderate complexity.
• Provide technical assistance to participating behavioral health provider organizations on development of actionable data reports and applied use of reports within their settings (both visual management and electronic based systems).
• Assist behavioral health provider teams to optimize behavioral health treatment for participation, including reporting, in alternative payment programs.

Coaching & Training

• Design and lead collaborative meetings of behavioral health and primary care learning cohorts involving staff and leadership teams of external organizations as a trainer and facilitator.
• Serve as an advanced trainer and facilitator. Apply adult learning principles; influence learner outcomes and establish change agents at the behavioral health clinic level.
• Lead in the development and support of local resources to enhance service delivery through train-the-trainer programs.
• Lead, coach and motivate behavioral health provider teams on improvement projects, including development of project goals, dates, and timelines.
• Develop and lead clinic team-building activities as needed. Train clinic leadership teams to provide these services to their staff as needed.
• Utilize process improvement techniques such as Lean to move internal and external stakeholders towards impactful change.
• Support the onboarding and coaching of new IS members in the areas of meeting design principles and engagement strategies.
• Offer peer review and coaching of products, facilitation design, MURALs, meeting materials to teammates.

Innovation

• Research clinical approaches and best practices; provide strategic input to CareOregon and CCO regional and clinical leadership.
• Initiate and collaborate with CareOregon leadership in developing, defining, and conceptualizing new joint ventures among the behavioral health and CCO networks that will ultimately result in innovative or more effective services.
• Lead or participate in creating and implementing evaluation systems and tools for key process and outcome measures in the clinic setting.
• Partner with clinics in identifying opportunities for programmatic improvement.

Project Management

• Lead a variety of small to complex improvement projects relating to behavioral health programs and services development and optimization with network partners; projects may span across multiple geographies.
• Using project management knowledge, identify appropriate teams, including internal staff, as well as external partners, member organizations and community groups.
• Lead the process of compiling assessment information, document needs, and create work or project plans.
• Apply advanced improvement tools and technology essential to meeting project goals and communicate with other departments as directed.
• Establish and ensure effective channels of communication for reporting on project status, coordinating changes, and making decisions.
• Collaborate with others to ensure the coordination of development and planning efforts between multiple external community organizations and internal departments. Effectively escalate barriers to leadership and proactively identify risks.

Organizational Responsibilities

• Perform work in alignment with the organization’s mission, vision and values.
• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

Required

• Master’s Degree or Doctorate in Counseling, Social Work, or related healthcare field
• Minimum 5 years’ experience in a mental health and/or substance use treatment setting; experience should include at least 1 year combination of experience coaching, guiding, and/or facilitating health care professionals in quality improvement and/or process improvement practice transformation work
• Valid driver’s license, acceptable driving record, and automobile liability coverage or access to an insured vehicle
• Minimum 2 year experience in the effective design and delivery of meetings/collaboratives that result in the desired meeting outcomes
• 1 year of applied knowledge and experience with quality improvement tools and techniques in behavioral health care or related setting including quality measurement and improvement methods and ability to coach and partner with network providers on the use of these tools and techniques
• Subject matter expertise and proficiency in at least (3) of the following meeting design or certification courses:

• Change management certification
• LEAN/Process Improvement certification
• Project Management certification
• Visual Scribing certification
• CoCreative proficiency
• GLP proficiency
• LUMA proficiency
• RLI proficiency
• EDI facilitation proficiency
• MURAL proficiency
• Human Centered Design proficiency
• Strategic Planning proficiency
• Organizational Development proficiency
• Conflict resolution proficiency
• Coaching/Consultation proficiency

Preferred

• Behavioral health clinical degree or certification

Knowledge, Skills and Abilities Required

Knowledge

• Thorough and applied knowledge and experience of operations and charting systems (e.g., EHR) in a mental health or substance use treatment setting
• Applied knowledge and experience with quality improvement tools and techniques in behavioral health care or related setting including quality measurement and improvement methods and ability to coach and partner with network providers on the use of these tools and techniques

Skills and Abilities

• Strong ability to effectively identify deficiencies or problems with delivery of services provided in behavioral health settings, and in partnership with network providers develop action plans and implement solutions
• Skilled in advanced support for providers/clinic staff regarding documentation, workflows, and dot phrases or templates to improve efficiencies
• Ability to troubleshoot with clinical staff on how to pull data reports
• Ability to provide advanced functional and technical input and lead CareOregon teams and external partner organizations to advance and support CareOregon programs, goals, objectives, and outcomes
• Ability to lead complex projects and work plans, including those for new, not clearly defined initiatives
• Ability to represent the organization in public and private meetings and other gatherings related to areas of specialty
• Advanced computer application skills including with MS Windows, Word, Excel, and Outlook with proficiency using Power Point, Access, Visio, and internet browsers/search functions
• Strong communication skills, including active listening, verbal, and written
• Strong relational and conflict management skills
• Understanding of how factors related to equity, diversity, and inclusion are impacting the project and stakeholders
• Ability to influence and effectively coach and lead clinical and operational leadership and clinical teams of community groups that have distinct charters, missions, and goals in areas of behavioral health services optimization and health care transformation
• Well-developed strength in working in a community (internal and external) with diverse individuals and groups to maintain cooperative and productive working relationships with department management team, internal and external customers
• Strong ability to effectively collaborate with and lead colleagues and multiple internal and external groups, including when a lack of alignment is present
• Strong ability to gain cooperation and support through discussion, persuasion, and strategic meeting design
• Advanced skills in facilitating teams/groups, organization dynamics, and consensus building
• Strong ability to coach and clearly articulate project/initiative/programmatic requirements, recommendations, and best practices to network partners at all levels of their organization
• Advanced skill in conveying appropriate level of detail effectively to multiple audiences
• Advanced strength in the areas of critical analysis, quantitative reasoning, and creative problem-solving skill
• Excellent organizational skills for self and the project team, and the ability to manage multiple tasks from multiple sources
• Possess an advanced degree of initiative and motivation
• Strong ability to work independently and make decisions appropriate to the situation in a complex and rapidly changing environment
• Ability to maintain professional behavior and appropriate work ethic

• Strong ability to work effectively with diverse individuals and groups

• Strong ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Strong ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day
• Ability to work effectively with diverse individuals and groups
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day

Working Conditions

Indoor/Office Community Facilities/Security Outdoor Exposure

Member/Patient Facing: No Telephonic In Person

Hazards: May include, but not limited to, physical and ergonomic hazards.

Equipment: General office equipment

Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

#Li-Hybrid

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

Equal opportunity employer. This company considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Visa sponsorship is not available at this time.