Capstone Consulting Inc Hiring for Help Desk Support Technician Job at Omaha, NE Full Time

Our client is growing their Help Desk team! We are adding a Help Desk position for an ongoing contract role offering a generous compensation and benefits package. This position will initially be onsite during training then observe a hybrid onsite/work from home schedule. The ideal candidate enjoys challenging, fast paced environments with strong Active Directory, Microsoft Office 365, and Windows 10 skills. This position is a traditional, Tier I/II, enterprise level, help desk position. You will be supporting internal employees via phone, chat and email.

Responsibilities:

• Problem recognition, research, isolation, resolution, and follow-up while using problem management database systems.
• Backup to all IRM Processes based on IRM Documentation.
• Create, Term and Update all Active Directory Accounts on all Domains.
• Convert contractors to FTE and First or Last Name conversions.
• Convert Role Changes andor DepartmentLocation changes.
• Disable and Enable hardware in Active Directory.
• Add and Remove hardware memberships.
• Create, Disable and Modify members to Service Account.
• Create, Disable and Modify exchange e-mail accounts on the exchange server.
• Create, Disable and Modify LYNCSKYPE accounts.
• Disable and Modify Accounts on MEC MIME for synchronization of Active Directory and MIME.
• Phone and voicemail setup.
• Maintain document spread sheets.
• Backup RICOH Device Manager to trouble shoot printer at corporate and field.

Requirements:

• Bachelor’s degree in information systems, computer science or a technical field or equivalent work experience.
• Minimum of 3 years professional technical support experience.

Please send your resume and salary requirements for immediate consideration!

Job Type: Full-time

Pay: $18.00 – $28.66 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Omaha, NE: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 3 years (Preferred)
• Windows: 3 years (Preferred)

Work Location: Hybrid remote in Omaha, NE