Capitalize Hiring for Customer Service & Operations Associate Job at New York, NY Full Time

About Us:

We’re fixing the retirement savings system – come join us.

We’re on a mission to make saving for retirement easy. Our first product helps people digitally locate their old 401k accounts and consolidate them into a new account at any financial institution – without the paperwork, phone calls, and faxes of the past.

We believe all Americans should retire with enough money for a life of dignity. Over time, we intend to eliminate all of the friction & fees embedded in the retirement savings system that stops them from doing so – and we’re not stopping there.

We’ve raised capital from leading venture investors including Canapi Ventures, Greycroft, RRE, Bling Capital, and Walkabout Ventures. We’re a 35-person company based in New York City.

About The Role:

Saving for retirement is hard, with lots of friction and confusion. As a Customer Service Specialist, you’ll play a key role in helping our customers consolidate their retirement accounts. You’ll be critical to ensuring customers have a great experience with us and end up with more confidence in their long-term finances. You’ll also be an advocate for the customer and share customer feedback with our product & engineering teams to inform our product roadmap. We’re a small team and moving fast – you’ll work directly with all members of the company.

We believe that in-person interactions amongst our team members are important, especially as we scale our Customer Service division. As the team has grown, we’ve taken a thoughtful approach in determining how our team can drive the best results for our customers. Due to the importance of this role, this position is based full-time in our New York City headquarters, where you’ll have the ability to work closely with our growing team.

What You’ll Do:

• Guide customers through the Capitalize rollover experience and answer their questions through chat, e-mails, and phone calls
• Become an expert on 401ks, rollovers, and IRAs
• Communicate with financial institutions and employers on behalf of customers to help with their transactions, where necessary
• Contribute to our internal knowledge-base and external FAQs based on customer questions/comments
• Synthesize customer feedback and share with other team-members

What You’ll Bring:

• 4+ years of relevant experience in a customer service or client-facing role
• Experience working in the financial industry, preferably with FINRA licenses (e.g Series 6, 7)
• Strong interest in helping people achieve their financial goals
• Familiarity with customer service best practices and tools
• Ability to work flexible hours if necessary to solve customers’ problems
• Experience at a startup or similar fast-paced organization, a plus

Benefits We Offer:

• Industrious office space in New York City, with great in-office perks including Daily Breakfast and Craft Coffee, Private Conference Rooms, Flexible Office Space, and more
• Competitive compensation package (annual salary of $48,000-$55,000) and equity in the company
• Medical, dental, and vision insurance, with 100% premium covered for staff and 50% for dependents
• 401k plan access
• Unlimited paid time off
• 12 weeks of fully-paid parental leave
• Maven, One Medical and Teladoc memberships
• ClassPass fitness perk

We’re a mission-driven company focused on doing what’s right – for our customers and for our team. That means assembling a group of diverse, hardworking people who want to be their best in a setting that’s open and inclusive for all. We’re committed to diversity in both measurable terms (e.g. gender, race) and across other dimensions like skill sets and experiences. We believe that a diverse, equitable and inclusive company enriches our professional and personal lives. If that speaks to you, we want to meet you. Come help us build!