Campaign Creators Hiring for [Elite Hubspot Agency] Client Services Manager Job at Remote Full Time

Find us at: www.campaigncreators.com/careers

The Client Services Manager manages the Agency Services Department and includes ownership over the success of employees that deliver services to our Clients (Account Executives & Project Managers). They play a critical function in leading the client services team and helping them to delight our clients. This role will focus on delivering structure, processes, and leadership to the entire department and is responsible for reporting on the success of the department.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Develop & document processes and playbooks related to delivering services, employee development, departmental operations, tools, and internal communication

• Optimize current departmental processes

• Audit employees to ensure a consistent standard of servicing clients

Lead meetings intended to educate, report, and align client servicing members Stay up to date on our entire portfolio of clients

• Serve as an escalation point for client issues

• Define and maintain onboarding and offboarding procedures for new clients and new client servicing team members

• Deliver product and service updates to department team members and provide roll out instructions

• Support client service team members when they need help with communications, reporting, use of tools, and education resources

• Train department team members on operational procedures

• Source educational opportunities to advance technical and strategic skills of the team

Collect customer success stories to deliver to the sales & marketing teams Guide department on tactics to grow client accounts

• Establish and maintain department budget

• Develop reports on employee productivity

• Conduct department employee reviews and recommend promotions and disciplinary actions to executive management

• Interviews and hires to fill department gaps

• Monitors supervisor employees and mentorship pairs and delivers guidance on improving that relationship

• Assigns new clients to the best client servicing team members to ensure company and client success.

• Advise executive management on ways to improve employee time utilization

• Completion of non-strategic tasks assigned by executive management

• Investment in personal continued education with the support of the company

Supervisory Responsibilities

This position manages a department and has direct reports.

Experience and Qualifications Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily under direct supervision. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly proficient in project management tactics

• Advanced understanding of marketing and sales processes

• Experienced in delivering professional marketing services in an agency

• Proven experience in operational management

• Exemplary customer service background

• Ability to effectively communicate with employees and clients in a professional manner

• Comfortable troubleshooting technology

• Able to create professional reports and analyze data

• Experienced in managing budgets

• Capable of developing formal presentations to executive management

• Extremely organized

• High attention to detail

• Invested in defining and improving process

Education and/or Experience

2-3 years of experience managing a department with 5+ team members in an agency or other consultative multi-client servicing type of company.

Computer Skills

To perform this job successfully, an individual should have advanced knowledge of a variety of industry-leading marketing platforms and the ability to utilize the tools they provide.

Essential Job Functions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

Ability to sit for extended periods of time. Occasionally requires lifting boxes up to ten pounds.

Work Environment

Work is performed primarily in an office environment while sitting at a desk for extended periods of time. Some travel to a variety of locations to perform work and/or attend meetings is required. The noise level is usually moderate.

Find us at: www.campaigncreators.com/careers

Job Type: Full-time

Pay: $75,000.00 – $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• Monday to Friday

Experience:

• Hubspot: 2 years (Required)
• Marketing Agency management: 2 years (Required)

Work Location: Remote