Camco Chemical Hiring for Customer Account Manager Job at Florence, KY Full Time

Customer Account Specialist

Camco Chemical is continuing to grow and build for the future. We are proud of our Northern Kentucky heritage and are continuing to invest in our facilities, equipment, process and people. Come join our team and be part of what we are building.

Why Camco Chemical?

Camco Chemical is a family owned business that has been in the contract manufacturer of powder and liquid chemical products business for more than 60 years. Serving a wide range of industries and markets. Our vast experience in Institutional & Industrial, Household, Vehicle Care, Environmental & Agricultural, and Consumer Products makes Camco a great resource to our customer base due to our experience with handling different types of chemistry and range of capabilities.

As we often say, it starts with all of our people — and that’s where you come in. We’re looking for humble, hungry and smart people to help us power the future. If you’re looking for a collaborative and friendly work environment that invests in your growth and success, you’ve come to the right place.

Careers for the Driven

Camco has a rewarding opportunity for a candidate that is eager to jump in and learn the business to join our growing team! If you can actively and consistently support all efforts to simplify and enhance the customer experience, this may be the place for you.

The team member in this role will interact with the company’s customers providing an elevated level of customer support.

Duties/Responsibilities:

• Interacts with customers to provide support in all areas such as: Demand Management, Inventory, A/R and Sales.
• Ensures that appropriate actions are taken to manage customers’ needs and requirements.
• Maintains customer accounts and records of customer interactions with details of inquiries, concerns, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer questions or to forward to the appropriate staff.
• Performs other assigned duties as required.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Multi-tasked oriented and ability to collaborate with customers and internal departments.
• Service-oriented with the ability to prioritize, organize and build relations with customers.
• Excellent follow-up skills and able to work under hard deadlines and time constraints.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, and area of customer service specialization.

Education and Experience:

• College degree preferred.
• Customer service experience required.
• Some experience with the product or service to which the specialist will be assigned preferred.

This position is not commission based.

Job Type: Full-time

Pay: $40,000.00 – $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Describe your Customer Service experience.
• Describe your Microsoft Excel experience.
• What are your compensation requirements.

Experience:

• Microsoft Excel: 2 years (Required)
• Account management: 1 year (Preferred)
• Customer Service: 1 year (Required)

Work Location: One location