Call Center Agent LOOKING FOR Call Center Agent JOB AT Richardson, TX

We are looking for someone with a good work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
Self-starting, intellectually curious, and creative individual comfortable operating in a fast-paced, dynamic environment.

Responsibilities

• Audits agreed on sample size for accuracy of decisions made by content moderators, within required timeframes
• Analyse errors, conducts RCA, provides timely, helpful, and usable feedback to respective individuals to drive improved performance. Cascade documented feedback to respective teams
• Provide summary reports (daily/weekly/monthly as agreed)
• Partner with Quality Leads to review, prioritize, and report on top errors and error categories impacting accuracy by service line
• Supports end-to-end internal audit quality activities including but not limited to audit planning, implementation, feedback, and re-audit as required
• Work with training team to identify, report and prioritize training needs based on top error categories

Qualifications we seek in you
Minimum qualifications

• Any Graduate (PG an added advantage)
• Freshers are eligible

Preferred qualifications

• Experience in a quality control environment
• Written and verbal language proficiency in English
• Excellent practical experience with Excel (PivotTable, Charts, Statistical functions)
• Experience with reporting tools (Tableau/Power BI etc.)
• Good knowledge of Quality/Process Improvement techniques
• Detail-oriented, improvement minded
• Critical thinking and problem-solving skills
• Ability to collaborate with diverse stakeholders to deliver results
• Passion for driving performance for larger client purpose
• Performs well in a dynamic environment across multiple sites/team

Job Type: Contract

Salary: $11.87 – $18.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Richardson, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location