Calbright College Hiring for Student Support Specialist III (Technology and Accessibility) at Sacramento, CA Full Time

The Position

Title: Student Support Specialist III (Technology and Accessibility)

Position Type: Full time

Requisition No: 23063

Category: Classified

Supervisor: Dean of Learning Services

Last Updated: June 2023

Job Purpose: The specialist will focus on tutoring, mentoring, and leveraging technical techniques to assist students seeking additional support with online learning tools and systems including the use of learning management systems, communication software, accessibility tools, productivity and creativity applications.

Location: Remote, various locations throughout California

Salary range: The beginning salary range for this position is Range 17, $64,171.91 – $70,761.57

Position Overview

Calbright is seeking a Technology and Accessibility Student Support Specialist to be a student resource by developing reusable instructional material, providing guidance, and support as students navigate the college’s online environment and tools. The specialist will focus on tutoring, mentoring, and leveraging technical techniques to assist students seeking additional support with online learning tools and systems including the use of learning management systems, communication software, accessibility tools, productivity and creativity applications. The specialist will collaborate with cross-functional teams to ensure that students have access to software, applications, websites, and learning materials in compliance with accessibility standards established in guidelines, laws, and regulations.

Essential Job Duties and Responsibilities

The duties below are representative of the role and are not intended to cover all the duties performed within the scope of work.

General Responsibilities

• Create, curate, and update instructional materials, tutorials, and guides to support students in navigating technology and online learning platforms effectively. Ensure that these resources adhere to web accessibility guidelines and are usable by individuals with disabilities.
• Support students in successfully navigating the online learning environment, including but not limited to the learning management systems, communication software, accessibility tools productivity and creativity applications.
• Develop and deliver training, resources, videos and guides related to online accessibility and instructional materials.
• Work in collaboration with information technology services, student accessibility services, instructional design, and other related departments to support, coordinate and educate the college community on instructional accessibility-related items
• Collaborate with faculty and staff to ensure that coursework and learning management system(s) and other technology meet 508 and ADA compliance standards.
• Designs and provides training, training materials, training exercises, and support for peer tutors and student support specialists related to accessibility, electronic and information technology, and universal design principles.
• Assist in making complex documents accessible and recommend solutions for future reference.
• Perform other related duties as assigned that support the objective of the position.

Knowledge, Skills, and Abilities

• Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, staff, and faculty.
• Effectively support, mentor, and guide students with a wide range of skills, motivations, academic and vocational goals.
• Demonstrate understanding of [pertinent federal, state, and local laws, codes, rules, regulations, policies, and procedures related to area of assignment such as the Americans with Disabilities Act (ADA) and Section 508 for Electronic and Information Technology (EIT)
• Familiarity with California Community Colleges Online Education Initiative and California Community Colleges Accessibility Center.
• Knowledge of EIT and Web access for individuals with disabilities.
• Ability to work effectively and collaboratively with colleagues in an environment that promotes innovation, teaching, learning, and service to a diverse student population.
• Ability to define issues, analyze problems, evaluate alternatives, and develop sound, reasonable conclusions, and recommendations in accordance with laws, regulations, rules, and policies.

Minimum Qualifications

• Education: Equivalent to two years of college-level coursework from an accredited college or university with major coursework in education technology, education, assistive technology, computer information systems, computer science, or a related field.
• Experience: One year of experience that includes providing training or technology support to end users; experience with access technology that demonstrates knowledge and understanding of accessibility and regulatory compliance issues within instruction.
• Demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students.

Desired Qualifications

• Bachelor’s degree from an accredited college or university with major course work in education technology, education, assistive technology, computer information systems, computer science or a related field.
• Two or more years of experience that includes providing training or technology support to end users; experience with access technology that demonstrates knowledge and understanding of accessibility and regulatory compliance issues within instruction.

• Knowledge of learning management systems, and communication and data tools such as Slack, Google Workspace, Calendly, Salesforce.

• Experience providing direct services to students.
• Experience working with data to prioritize designing needs-based support materials.

Working Conditions and Travel

• Calbright College is a statewide online college where all instruction and support are done via various online technologies both in-person and remotely. Calbright College has administrative offices in Sacramento available for use. When working remotely, employees should be able and willing to use digital communication tools as used by the college and have the ability to work on a computer for extended periods of time.
• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Calbright College policies, procedures, and Title IX.
• Calbright College celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing Calbright College’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
• Requires the ability to function in a remote online instructional environment performing work of primarily a sedentary nature. Requires the ability to use hearing and speech to make presentations to groups and carry on conversations over the phone and in-person. Requires speaking skills to communicate with staff and students in one-on-one and small group settings, on the phone, and to distinguish sound prompts from various types of equipment. Requires near visual acuity to read printed materials and computer screens. Requires sufficient hand/arm/finger dexterity to retrieve work materials, operate a personal computer keyboard, and operate standard office equipment. Requires the ability to lift and/or move up to 25 pounds.
• Work is performed indoors where minimal safety considerations exist.

Equal Employment Opportunity

Calbright College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability or genetics. In addition to federal law requirements, Calbright College complies with applicable state and local laws governing nondiscrimination in employment.

Who We Are

Calbright College is one of California’s newest community colleges – the first statewide, online campus designed to bridge the gap between employers with unfilled positions and students who don’t have either the time or money to attend a traditional school. Our mission is to increase economic mobility and close equity gaps for working adults who lack easy access to traditional forms of higher education by offering online, flexible, affordable skills-based programs that provide tangible economic value for both working adults and hiring managers.