The Position
Title: Student Support Specialist 1
Position Type: Full time
Requisition No: 24034
Category: Classified
Supervisor: Enrollment Services Manager
Last Updated: January 2024
Job Purpose: Provides customer service support to prospective and current Calbright College students
Location: Remote, various locations throughout California
Salary Range: The beginning salary range for this position is Range CL-15, (Steps 1-3) $58,195.97 – $64,171.91
The first review of the applications shall occur approximately on 02/15/2024
Position Overview
The Student Support Specialist provides information and generates excitement for prospective students. Performs a full range of technical and support duties for a diverse and varied population in an online environment. Works closely with administration, faculty, management, external entities, staff, and students. Student Support Specialists are responsible for providing support and direction for all inquiries including application and student onboarding support, basic technology support, and real time referral support to other units in the College for maximized student success. Student Support Specialists must be flexible with schedules, as hours may include evenings and weekends.
Performs varied and entry-level administrative/clerical and technical program support and/or specialized functions related to the area of assignment, program, department, or office.
Essential Job Duties and Responsibilities
The duties below are representative of the role and are not intended to cover all of the duties performed within the scope of work.
Knowledge, Skills, and Abilities
Minimum Qualifications
Desired Qualifications
Working Conditions and Travel
Equal Employment Opportunity
Calbright College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability or genetics. In addition to federal law requirements, Calbright College complies with applicable state and local laws governing nondiscrimination in employment.
Who We Are
Calbright College is one of California’s newest community colleges – the first statewide, online campus designed to bridge the gap between employers with unfilled positions and students who don’t have either the time or money to attend a traditional school. Our mission is to increase economic mobility and close equity gaps for working adults who lack easy access to traditional forms of higher education by offering online, flexible, affordable skills-based programs that provide tangible economic value for both working adults and hiring managers.
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