Calbright College Hiring for Senior Manager of Operations for Student Success at Sacramento, CA Full Time

The Position

Title:Senior Manager of Operations for Student Success

Position Type:Full time

Requisition No:23056

Category: Administration

Supervisor: Vice President of Student Services and Success

Last Updated: May 2023

Job Purpose:Responsible for managing high level projects and initiatives that include coordination among team members within the division, cross-functionally, and with third-party partners and vendors. This role requires a high level of initiative and independence to analyze data, synthesize options, ideate solutions, and collaboratively determine next steps. Additionally, this role helps determine optimal communication strategies with stakeholders to achieve high-quality and timely project outcomes, strong collaboration and ownership, and clear prioritization. This role is key in designing the supports and resources needed to promote enrollment, persistence, retention, and completion across the entire student journey.

Location:Remote, various locations throughout California
Salary Schedule: M-18, typical beginning range steps 1-3 $127,145.52 – $140,201.76 to increase to $129,688.43 – $143,005.80 upon approval of the Management salary schedule.

Position Overview

Reporting to the Vice President of Student Services & Success or designee, and collaborating closely with other leaders throughout Calbright, the Senior Manager of Operations for Student Success will help coordinate and manage large scale projects and initiatives that may include collaboration with third party vendors and partners.

The Senior Manager of Operations for Student Success will be responsible for coordinating divisional and cross-divisional projects and initiatives, achieving high quality and timely project outcomes, building strong collaboration, and running multiple cross-functional projects simultaneously. The Senior Manager of Operations for Student Success will conceptualize key performance indicators and support Project Managers to lead the project development lifecycle from inception to launch. Key responsibilities include: collaborating with other unit leaders to analyze data and design supports leading to student success. The Senior Manager will work with Project Managers in defining project milestones and goals, identifying subject matter experts and project contributors to assemble collaborative project teams, developing detailed project plans, performing analyses to proactively mitigate risks, scheduling and facilitating project meetings, tracking progress, and providing clear data dashboards for informed decision-making by team and Calbright leadership. This position will recommend and help implement process improvement opportunities to ensure the College maximizes impact and scalability of supports that promote positive student outcomes.

Essential Job Duties and Responsibilities

The duties below are representative of the role and are not intended to cover all of the duties performed within the scope of work.

• Collaborates with the Vice President and various unit managers of Student Services and Success as well as other Calbright team members across Learning & Instruction, Marketing & Communications, Product & Engineering, and Workforce Strategy & Innovation to ensure large initiatives are segmented into manageable projects that move forward the product development and student success outcomes.
• Helps coordinate, support, and organize the various Project Managers to ensure consistency in managing the project development lifecycle from inception to launch.
• Manages high level projects, often with external partners, with a high degree of quality and delivery.
• Works with key stakeholders including Project Managers to define project scope with key milestones and goals that build a more cohesive student experience.
• Ideates ways to increase impact of projects by leveraging identified subject matter experts, individual contributors, and cross-functional collaboration.
• Documents big picture trends for projects and acts as a “scrum master” to connect resources and people with specific skills to amplify and accelerate positive student outcomes through support programs.
• Performs ongoing data-informed analyses of both quantitative and qualitative data and feedback to inform the work, anticipates and helps avoid potential obstacles, identifies opportunities for greater impact, and makes recommendations for iteration of services and supports.
• Works with all adopted technology systems to document project impact and provide insights to the team that would improve student success outcomes across the student journey. This may include the development of dashboards, presentation materials, project trackers, and other reports.
• Works with cross-functional leadership teams to execute processes and procedures that are supported through change management.
• Maintains relationships with internal and external stakeholders, often as the main point of contact, to coordinate communications, execute on project deliverables and ensure progress on project goals and priorities.
• Abides by all college policies and procedures.
• Performs other related duties as assigned that support the objective of the position.

Knowledge, Skills, and Abilities

• Demonstrate understanding of, and a commitment to the College’s mission and purpose; teaching and learning; high academic standards; and student success.
• Ability to think innovatively about big picture concerns while also understanding the goals and tasks to accomplish.
• Clear project management, organization and planning skills and experience.
• Experience in delivering large projects and engaging a cross-functional team, especially in remote settings.
• Ability to run multiple projects simultaneously.
• Self-starter with a positive, team oriented attitude.
• Creative problem solver who is flexible, adaptable to change and comfortable with ambiguity.
• Able to prioritize and manage multiple responsibilities under pressure.
• Strategic thinker with strong analytical and quantitative skills.
• Ability to focus on the details and also zoom out to broader context and strategic aims.
• Demonstrate ability to build close partnerships and develop collaboration among diverse groups and individuals at all levels of an organization.
• Ability to communicate effectively; skilled in presenting ideas and concepts orally and in writing (written language usage, grammar, spelling, punctuation, and vocabulary).
• Able to maintain accurate records and reports.
• Strong computer skills and familiarity with project management software such as Asana.
• Proficiency in Microsoft Office and Google Suite.
• Understanding of customer relationship management software such as Salesforce, including experience with building dashboards and reports.
• Ability to demonstrate the true belief that diverse student and colleague populations lead to better decision making.
• Demonstrate respect, support, and encouragement of diverse and inclusive teams and decision making.
• Ability to work in a fast-paced environment, quickly adapt to changes, prioritize projects, and communicate clearly to team members impacted by any changes.
• Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, staff and faculty.

Minimum Qualifications

1. Bachelor’s degree from an accredited institution, AND
2. At least 4+ years of experience directly related to the duties and responsibilities specified including, but not limited to project management, data analysis, change management, and/or human-centered design.

Desired Qualifications

• Supervisory experience in the administration of programs and/or people focused on student-facing supports.
• Experience in providing direct services to students for academic, career, and community support.
• Experience in collaborating with executive leaders.
• Understanding of design sprints and change management models.
• Experience scaling initiatives through innovative solutions.

Working Conditions and Travel

• Calbright College is a statewide online college where all instruction and support are done via various online technologies both in person and remotely. Calbright College has administrative offices in Sacramento available for use. When working remotely, employees should be able and willing to use digital communication tools as used by the college, and have the ability to work on a computer for extended periods of time.
• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Calbright College policies, procedures, and Title IX.
• Calbright College celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing Calbright College’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
• Requires the ability to function in a remote online instructional environment performing work of primarily a sedentary nature. Requires the ability to use hearing and speech to make presentations to groups and carry on conversations over the phone and in-person. Requires speaking skills to communicate with staff and students in one-on-one and small group settings, on the phone, and to distinguish sound prompts from various types of equipment. Requires near visual acuity to read printed materials and computer screens. Requires sufficient hand/arm/finger dexterity to retrieve work materials, operate a personal computer keyboard, and operate standard office equipment. Requires the ability to lift and/or move up to 25 pounds.
• Work is performed indoors where minimal safety considerations exist.

Equal Employment Opportunity

Calbright College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability or genetics. In addition to federal law requirements, Calbright College complies with applicable state and local laws governing nondiscrimination in employment.

Who We Are

Calbright College is one of California’s newest community colleges – the first statewide, online campus designed to bridge the gap between employers with unfilled positions and students who don’t have either the time or money to attend a traditional school. Our mission is to increase economic mobility and close equity gaps for working adults who lack easy access to traditional forms of higher education by offering online, flexible, affordable skills-based programs that provide tangible economic value for both working adults and hiring managers.